Sarah Vidler
Smithfield
Summary
Dynamic Client Services Manager with a proven track record at Bayada Home Health, excelling in client relationship building and team development. Adept at enhancing customer retention through effective communication strategies and proactive engagement, consistently exceeding sales targets while fostering strong partnerships. Skilled in project oversight and staff training, driving operational excellence.
Professional in client services with strong experience in managing client relationships and ensuring satisfaction. Skilled in team collaboration and communication, consistently achieving results through adaptability and problem-solving. Proficient in conflict resolution, project management, and fostering positive client experiences. Reliable and flexible, with focus on meeting organizational goals and exceeding client expectations.
Overview
7
7
years of professional experience
Work History
Client Services Manager
Bayada Home Health
05.2024 - Current
- Managed client relationships to ensure satisfaction and retention.
- Coordinated care plans with interdisciplinary teams for optimal service delivery.
- Provided training and support to new staff on operational procedures.
- Resolved client inquiries and concerns with prompt, effective communication.
- Developed strategies for improving client engagement and service quality.
- Monitored service performance metrics to identify areas for improvement.
- Facilitated regular team meetings to align on goals and address challenges.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed new employees and on-going performance assessment of current employees.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Built a strong rapport with key decision-makers within client organizations, fostering trust and long-lasting partnerships.
- Consistently met or exceeded sales targets by proactively identifying opportunities for business development within assigned territories.
- Established open lines of communication among team members through regular meetings that fostered collaboration towards shared goals.
- Coordinated care plans with interdisciplinary teams to meet client needs effectively.
- Managed client relationships, ensuring satisfaction through proactive communication and support.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Financial Counselor
Dickenson County Home Health & Hospice
08.2023 - 05.2024
- Assessed client financial situations to develop tailored payment plans and options.
- Educated clients on available financial assistance programs and resources.
- Collaborated with healthcare providers to ensure accurate billing and insurance processing.
- Streamlined documentation processes for improved efficiency and compliance.
- Maintained up-to-date knowledge on evolving healthcare regulations, sharing insights with colleagues for continuous improvement.
- Processed medical claims accurately and efficiently to ensure timely reimbursement.
- Verified patient insurance eligibility and benefits prior to service delivery.
- Resolved billing discrepancies through effective communication with healthcare providers and insurance companies.
- Maintained comprehensive records of patient accounts, ensuring data accuracy and compliance with regulations.
- Coordinated with internal departments to streamline billing processes and improve operational efficiency.
- Monitored outstanding claims to reduce denial rates and expedite payments.
- Implemented best practices for coding accuracy, enhancing overall billing operations.
- Trained new staff on billing procedures and software systems to promote team competency.
- Optimized cash flow management by accurately forecasting monthly collections based on historical trends and current payer mix.
- Ensured compliance with industry regulations by staying current on changes in medical coding guidelines and maintaining accurate records.
Marketing and Communications Manager
Neighbor to Neighbor Abilene
06.2023 - 05.2024
- Developed and executed integrated marketing campaigns to enhance community engagement and awareness.
- Managed social media strategy, increasing audience interaction and brand visibility across platforms.
- Collaborated with local organizations to create strategic partnerships, enhancing outreach efforts.
- Conducted market research to identify trends and optimize communication strategies for target demographics.
- Oversaw content creation for newsletters, ensuring alignment with organizational mission and values.
- Led team meetings to align on project objectives and foster collaboration within the communications department.
- Oversaw website design updates, enhancing user experience and boosting site traffic numbers.
- Implemented data-driven approach to optimize digital marketing campaigns, improving overall performance metrics.
Intake Coordinator
Eden Health
08.2018 - 06.2023
- Coordinated patient intakes, ensuring efficient scheduling and accurate data collection.
- Implemented streamlined processes for managing patient records and documentation.
- Collaborated with healthcare teams to enhance patient flow and service delivery.
- Trained new staff on intake procedures and utilization of electronic health record systems.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Coordinated patient care plans, ensuring compliance with regulatory standards and organizational policies.
- Collaborated with multidisciplinary teams to enhance service delivery and improve patient outcomes.
- Trained and mentored new staff on best practices in home health coordination and patient engagement.
- Monitored patient progress, adjusting care strategies based on evolving needs and feedback.
- Provided exceptional support during emergencies or crisis situations by promptly deploying necessary resources.
- Optimized resource allocation by accurately assessing each client's level of need during initial evaluations.
- Maintained accurate records of patient information, appointments, and services provided for efficient case management.
- Contributed to organizational success by consistently meeting and exceeding performance targets in a timely manner.
- Managed caseloads effectively while prioritizing urgent cases to provide immediate assistance when necessary.
- Monitored staff performance through regular feedback sessions, resulting in higher levels of competency among team members.
- Facilitated smooth transitions from hospital settings to home environments for patients requiring ongoing care assistance.
Education
High School Diploma -
Cleburne High School
Cleburne, TX05-2004
Skills
- Client relationships
- Client relationship building
- Team development
- Staff training
- Recruiting and hiring
- Customer retention
- Client rapport
- Client education
- Sales support
- Account management
- Client surveys
- Client retention
- Project oversight
- Lead generation
- Service initiatives support
- Report generation
- Report creation
- Strong leadership
- Cross-functional coordination
Timeline
Client Services Manager
Bayada Home Health
05.2024 - Current
Financial Counselor
Dickenson County Home Health & Hospice
08.2023 - 05.2024
Marketing and Communications Manager
Neighbor to Neighbor Abilene
06.2023 - 05.2024
Intake Coordinator
Eden Health
08.2018 - 06.2023
High School Diploma -
Cleburne High School