Annastasia Ferber
Church Hill,USA
Summary
Dynamic and results-driven professional with a proven track record at Life Foundations as a Probation Officer. Skilled in compliance monitoring and conflict resolution, I excel in developing tailored rehabilitation plans and fostering client reintegration. My exceptional communication and problem-solving abilities ensure effective collaboration with community resources for successful outcomes.
Overview
11
11
years of professional experience
Work History
Probation Officer
Life Foundations
Kingsport, Tennessee
06.2023 - Current
- Monitored compliance with court-ordered conditions for clients under supervision.
- Conducted assessments to identify client needs and risks effectively.
- Developed rehabilitation plans tailored to individual client circumstances.
- Coordinated with community resources to support client reintegration efforts.
- Prepared detailed reports for court hearings regarding client progress and behavior.
- Provided crisis intervention and conflict resolution in challenging situations.
- Maintained detailed records of client progress in accordance with departmental guidelines.
- Created, organized and maintained files, case notes and electronic databases.
Patient Service Representative
CVS Specialty Pharmacy
Monroe, PA
10.2021 - 06.2023
- Answered patient assistance calls, assessed needs, and provided tailored support to enhance patient experience.
- Scheduled approximately 500 patients per week and made reminder calls.
- Processed prescription refill requests in a timely manner to ensure patient satisfaction.
- Assisted patients with medication inquiries and prescription refills.
- Screened patients for financial assistance and aided in preparing required funding documents.
- Reviewed and corrected claim errors, ensuring timely and accurate processing for improved patient service.
- Maintained confidentiality of patient data and conditions to safeguard health information.
- Demonstrated adaptability by quickly learning new procedures and technologies in a fast-paced environment.
Unit Training Manager
United States Air Force
Pemberton, NJ
02.2017 - 04.2018
- Delivered new employee onboarding and training sessions through in-person and unit training systems to ensure comprehensive knowledge transfer
- Conducted orientation sessions and organized on-the-job training to onboard new hires effectively
- Led daily, weekly, and monthly coaching, counseling, and feedback sessions.
- Facilitated field training to enhance participant skills in real-world scenarios. to enhance participants' skills
- Reviewed 115 records and corrected 540 discrepancies in unit tracking procedures to enhance data accuracy
- Resolved 22 military training plan deficiencies Reviewed 46 personnel files and 71 upgrade tasks allowing to secure 17 squadron taskings
Aerial Porter
United States Air Force
Pemberton, NJ
05.2015 - 04.2018
- Coordinated aircraft and equipment transport to ensure timely operations.
- Oversaw transportation of 315 tons to ensure timely delivery of cargo and 15 missions with a 96% departure reliability rate
- Managed inter-modal domestic and overseas import and export operations, achieving strict deadline compliance.
- Performed scheduled and unscheduled inspections to check the flight readiness of aircraft.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Established partnership with Pakistani Air Force, enhancing multi-national collaboration.
Education
Bachelor of Science - Criminal Justice
Berkeley College
New York08-2021
Associate of Science - Criminal Justice
Berkeley College
New York12-2020
Skills
- Case management
- Compliance monitoring
- Records management
- Technical proficiency
- Software proficiency
- Problem solving
- Creative problem solving
- Attention to detail
- Time management
- Multitasking
- Leadership training
- Conflict resolution
- Exceptional communicator
- Great listening skills
Timeline
Probation Officer
Life Foundations
06.2023 - Current
Patient Service Representative
CVS Specialty Pharmacy
10.2021 - 06.2023
Unit Training Manager
United States Air Force
02.2017 - 04.2018
Aerial Porter
United States Air Force
05.2015 - 04.2018
Bachelor of Science - Criminal Justice
Berkeley College
Associate of Science - Criminal Justice
Berkeley College