Annastejjaa Williams
Houston,US
Summary
Certified Pharmacy Technician with 6 years of experience in data entry and pharmacy operations, known for streamlining processes and enhancing team efficiency. Proficient in pharmacy software, medical billing, and HIPAA compliance, while maintaining exceptional customer service standards. Committed to leveraging skills in order entry and inventory management to optimize pharmacy workflows and ensure patient satisfaction.
Professional with strong background in data management and pharmaceutical operations. Adept at efficiently entering and maintaining accurate records while ensuring compliance with healthcare regulations. Skilled in team collaboration, always adaptable to changing needs, and focused on delivering reliable results. Known for attention to detail, technical proficiency, and effective communication skills.
Experienced with data entry and pharmacy operations. Utilizes meticulous attention to detail to maintain accurate records and ensure efficient workflow. Knowledge of inventory management and proficient in pharmacy software applications.
Overview
7
7
years of professional experience
Work History
Data Entry Pharmacy Tech
Pharmerica LTC
2024.04 - 2026.03
- Processed pharmacy orders and patient records with high accuracy, reducing data errors and ensuring on-time medication delivery.
- Analyzed error patterns in dispensing queues and implemented targeted checks at critical steps, producing measurable reductions in rework and enhancing record reliability.
- Coordinated with pharmacists and inventory teams to prioritize urgent prescriptions, ensuring timely fulfillment and strengthening care continuity for high-risk patients.
- Optimized batch processing routines for routine refills, shortening cycle times and enabling staff to handle higher volumes during peak periods with steady quality.
- Performed meticulous verification of prescription inputs and cross-checked dosage instructions, preventing dispensing discrepancies and supporting regulatory compliance.
- Managed controlled-substance documentation and maintained accurate audit logs to uphold compliance standards and simplify traceability during inspections.
- Enhanced customer satisfaction with timely resolution of insurance issues, addressing concerns, and providing accurate information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Mentored junior technicians on best practices in handling complex authorization cases.
Data Entry Pharmacy Technician
CVS Specialty Pharmacy
2023.05 - 2024.04
- Triaged, interpreted, and entered medication orders into the pharmacy system while meeting accuracy and productivity standards.
- Performed drug dosage calculations, including unit conversions and milligram-to-dose computations, with verified accuracy.
- Resolved claim denials through adjudication follow-up and managed Point of Sale claim corrections.
- Maintained up-to-date knowledge of Medicaid claim regulations and ensured compliant claims processing.
- Provided professional customer service to internal and external stakeholders in alignment with company values.
- Fostered a collaborative team environment by delivering consistent, high-quality service that improved team morale and customer satisfaction.
- Streamlined order processing by optimizing data entry workflows, producing measurable improvements in order accuracy and fulfillment speed.
- Redesigned order intake sequencing to prioritize urgent prescriptions, accelerating fulfillment for time-sensitive patients and improving service reliability.
- Streamlined billing processes, resulting in faster payments from insurance companies.
- Coordinated appointments, referrals, and insurance authorizations for seamless transitions between services.
- Coordinated cross-departmental communication to streamline the prior authorization process effectively.
Pharmacy Technician
Walgreens
2020.10 - 2023.05
- Dispensed and labeled prescriptions with pharmacist-reviewed accuracy, reducing dispensing errors and ensuring patient safety.
- Processed insurance claims and managed administrative pharmacy tasks to maintain workflow efficiency and regulatory compliance.
- Entered prescription data accurately into pharmacy systems to support correct medication dispensing and recordkeeping.
- Provided patient counseling on medication use and answered inquiries to increase customer satisfaction and adherence.
- Implemented an electronic tracking system that shortened prescription processing time and improved fulfillment consistency.
- Monitored inventory and analyzed usage trends to optimize stock levels and minimize expired medication waste.
- Collaborated with pharmacists to investigate and resolve prescription discrepancies, ensuring regulatory compliance and accurate therapy.
- Developed and delivered a technician training program that accelerated new-hire proficiency and improved team productivity.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Processed prior authorization requests to ensure timely medication access for patients.
- Collaborated with healthcare providers to obtain necessary documentation for medication approvals.
- Educated patients on prior authorization processes and potential delays in medication dispensing.
Sales Associate
Walmart
2019.02 - 2020.10
- Greeted customers and guided them to products, improving customer satisfaction with measurable results.
- Performed price checks and resolved pricing discrepancies to ensure accurate transactions and store compliance.
- Processed credit card payments through POS with consistent accuracy and reduced transaction errors.
- Placed merchandise orders to maintain stock levels and support sales targets.
- Answered incoming calls, providing information and routing inquiries to appropriate teams to improve response efficiency.
- Promoted and upsold products to meet sales goals and drive measurable revenue impact.
- Used product knowledge to advise customers on features and benefits, enhancing purchase decisions and customer loyalty.
- Initiated a customer follow-up routine for special orders, enhancing communication clarity and delivering marked improvements in order satisfaction.
- Mentored peers on upsell techniques and conflict de-escalation during shifts, strengthening team confidence and sustaining service quality under pressure.
Education
High School Diploma -
Westbury High School
Houston05.2018
Pharmacy Tech Certificate - undefined
Altierus Career College
Houston10.2020
Skills
- Filing (Expert), Data Entry (Expert), 10-Key (Expert), Sorting (Expert), Inventory Control (Expert), Medical Terminology (Expert), Microsoft Word (Expert), Compounding (Expert), Insurance Verification (Expert), Pharmacy Software (Expert), HIPAA (Expert), Medical Records (Expert), Windows (Expert), Quality Assurance (Expert), Microsoft Excel (Expert), Medical Scheduling (Expert), Order entry (Expert), Medical Billing (Expert), Time management (Expert), Clinical Research (Expert), Medication Therapy Management (Expert), Quality Control (Expert), Process Improvement (Expert), Workflow Optimization (Experienced), Patient Safety (Expert), Data Analysis (Expert), Insurance Verification (Expert), Conflict Resolution (Experienced), Long Term Care (Experienced)
- Accurate data entry
- Insurance billing
- Drug classification
- Pharmacy operations
- Problem-solving skills
- Confidentiality and HIPAA
- Pharmacy and customer records management
- Insurance verification
- HIPAA
- Healthcare regulations
- Verifying orders
Timeline
Data Entry Pharmacy Tech
Pharmerica LTC
2024.04 - 2026.03
Data Entry Pharmacy Technician
CVS Specialty Pharmacy
2023.05 - 2024.04
Pharmacy Technician
Walgreens
2020.10 - 2023.05
Sales Associate
Walmart
2019.02 - 2020.10
Pharmacy Tech Certificate - undefined
Altierus Career College
High School Diploma -
Westbury High School