Outgoing and friendly customer service representative with over 8 years of experience providing incomparable customer service and maintaining a polite, friendly, and professional demeanor maintaining a compassionate and positive attitude and a friendly and welcoming demeanor during customer interactions. Accomplished in all aspects of deposit/interest/fees and loan relationships, including handling credit inquiries, documentation, and loan closings Efficient banker with a proven record of providing customers with accurate and timely financial advice
Hi, I’m
Anndrea Mays
Toledo,OH
Summary
Overview
6
years of professional experience
Work History
Whirlpool
Trade Care Representative
10.2022 - Current
Job overview
- Make and take inbound and outbound calls
- Assisted contractors, technicians, property, Ect with servicing of units
- Scheduled repairs
- Review dispatches
- Provided additional labor to field technician payments if needed.
Edward Jones | Remote
Financial Analyst
12.2021 - 05.2022
Job overview
- Guide businesses and individuals in decisions about expending money to attain profit
- They assess the performance of stocks, bonds, and other types of investments
- Recommend individual investments and collections of investments, known as portfolios
- Evaluate current and historical financial data
- Study economic and business trends
- Examine a company’s financial statements to determine its value
- Meet with company officials to gain better insight into the company’s prospects
- Assess the strength of the management team
- Prepare written reports
Capital Group
Investment Processor
02.2021 - 12.2021
Job overview
- Attend weekly meetings to endure targets are made abd updates within the company
- Manage a monthly pipeline averaging 100 files from origination to funding per month as a Jr
- Processor
- Maintain thorough knowledge of administrative procedures, guidelines, and state mandate legislation in order to ensure accuracy standards
- Utilize Microsoft office products & TSS for job execution.
Anthem, Inc
Member Services Representative
09.2020 - 02.2021
Job overview
- Answering phone calls and written questions, concerns, and complaints regarding membership
- Providing information on membership fees, policies, processes, benefits, products, and services
- Actively listening to members and identifying their needs
- Recommending and cross-selling products and services to members and potential members
- Investigating and resolving or escalating membership and payment issues
- Assessing member eligibility and processing payments, applications, and requests
- Documenting all inquiries and maintaining accurate membership records.
InMotion Hosting | Hybrid
Customer Service Representative
04.2019 - 08.2020
Job overview
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
- Performed sales analytics and provided recommendations that increased sales by 20%
- Developed and trained several new customer service representatives on the proper handling of customer inquiries
Life Protect 247
Sales Representative
12.2017 - 12.2019
Job overview
- Improved the pre-sales process, resulting in increased in sales
- Increased sales by upsells and cross-selling of additional products and services
- Recruited and trained several new employees each year
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 40% annually
Education
Western Carolina UniversityCullowhee, NC
Bachelor Of Business Administration from Business Administration
University Overview
Stautzenberger collegeMaumee, OH
Associate Of Business Administration from Languages
04.2021
University Overview
GPA: 3.0
Skills
- Customer service, Computer literacy, Communication skills, Documentation review, Microsoft Office, Financial Services
- Data Entry, Banking, English, Leadership, Time management, iOS, Salesforce, Zendesk, SharePoint, Java, Adobe Creative
Timeline
Trade Care Representative
Whirlpool
10.2022 - Current
Financial Analyst
Edward Jones | Remote
12.2021 - 05.2022
Investment Processor
Capital Group
02.2021 - 12.2021
Member Services Representative
Anthem, Inc
09.2020 - 02.2021
Customer Service Representative
InMotion Hosting | Hybrid
04.2019 - 08.2020
Sales Representative
Life Protect 247
12.2017 - 12.2019
Western Carolina University
Bachelor Of Business Administration from Business Administration
Stautzenberger college
Associate Of Business Administration from Languages