Job Search Status
Open to workDesired start date: Immediately
Open To Work
Anne Ballensinger
Muscle Shoals,AL
Work Preference
Summary
Diligent professional with 25 years of administrative and claims processing experience. Demonstrated expertise in insurance verification, record management, and client communication through roles as a Senior Medical Claims Examiner and Benefits Consultant. Brings strong attention to detail and customer service acumen to ensure efficient eligibility determinations and support for families navigating care processes.
Overview
44
44
years of professional experience
Work History
Private Caregiver/Companion
NHC HealthCare, Home Instead (Senior Solutions)
Shoals Area, AL
03.2024 - Current
- Served as primary point of contact for clients and family members, providing professional and courteous communication regarding care and services.
- Coordinated schedules, transportation needs, and daily routines, demonstrating strong organizational and multitasking abilities.
- Documented daily activities and client updates with accuracy and confidentiality, maintaining sensitive information in compliance with privacy practices.
- Provided elder care and companion/sitting services, supporting clients and families with compassion and attention to detail.
Sexual Assault Response Coordinator
Department of Defense US Navy
United States
05.2013 - 02.2024
- Managed sexual assault response programs, ensuring accurate documentation and adherence to confidentiality standards.
- Served as a liaison between clients, families, and multidisciplinary teams, communicating case status and next steps.
- Coordinated medical care, legal advocacy, and additional resources, collaborating with service providers to resolve discrepancies and support clients.
- Developed and implemented response protocols, demonstrating attention to detail and commitment to client well-being.
Sexual Assault Victim Advocate
Office of the State Attorney, 19th Judicial Circuit
Fort Pierce, FL
10.2009 - 05.2013
- Provided emotional support and crisis counseling to clients, maintaining confidentiality and professionalism.
- Advocated for clients during court hearings and coordinated medical, legal, and advocacy services.
- Assisted in managing sensitive information and ensured accurate documentation of client interactions.
- Established rapport with clients through active listening and clear communication.
Independent Benefits Consultant
Self Employed Contractor
United States
01.2001 - 10.2009
- Adhered to HIPAA privacy requirements while handling confidential patient information during audits.
- Analyzed claim reports and documentation for accuracy, compliance, and eligibility verification.
- Reviewed and processed claims to ensure alignment with company policies and procedures.
- Conducted investigations to determine validity of insurance claims, supporting accurate recordkeeping and resolution.
Business Analyst
Educators Mutual Life
Lancaster, PA
03.1997 - 01.2001
- Analyzed systems and processes to identify improvement opportunities and support administrative efficiency.
- Facilitated communication between stakeholders and technical teams to resolve issues and clarify requirements.
- Provided training on software applications and tools, supporting staff development and process consistency.
- Generated reports to summarize business and financial data for decision-making and compliance.
Customer Service Representative
Multiple Insurance Carriers
Tampa, FL
10.1981 - 09.1987
- Demonstrated excellent verbal and written communication skills when interacting with customers and resolving inquiries.
- Provided exceptional customer service, ensuring satisfaction and professionalism in all interactions.
- Maintained organized records of customer calls and emails, following confidentiality protocols.
- Assisted with training and mentoring new team members, supporting a collaborative team environment.
- Managed multiple tasks and projects simultaneously, demonstrating strong organizational and time management skills.
Education
Bachelor's of Science - Human Services
Indian River State College
Fort Pierce, FL05-2013
Skills
- Insurance verification
- Authorization requests
- Attention to detail
- Administrative experience
- Maintaining patient confidentiality
- Microsoft Office
- Customer service
- Time management
- Communication skills
- Medical terminology
- Organizational Skills
- Quality assurance audits
- CPT coding
- Customer communication
- Critical Thinking
- ICD-9
- Managing patient records
- Confidentiality Practices
- Insurance medical billing
- Medical billing discrepancy resolution
- Medical claim denial management
- Case Management
Timeline
Private Caregiver/Companion
NHC HealthCare, Home Instead (Senior Solutions)
03.2024 - Current
Sexual Assault Response Coordinator
Department of Defense US Navy
05.2013 - 02.2024
Sexual Assault Victim Advocate
Office of the State Attorney, 19th Judicial Circuit
10.2009 - 05.2013
Independent Benefits Consultant
Self Employed Contractor
01.2001 - 10.2009
Business Analyst
Educators Mutual Life
03.1997 - 01.2001
Customer Service Representative
Multiple Insurance Carriers
10.1981 - 09.1987
Bachelor's of Science - Human Services
Indian River State College