Valeria Plata
PALMETTO
Summary
Motivated professional with a strong background in retail and fast paced environments, with outstanding customer service, problem-solving, multi-tasking and ability to adapt.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Private Caregiver/companion
Private Care
03.2020 - Current
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Administered medication as directed by physician.
- Managed patient medications, ensuring accurate dosages and timely administration.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
- Maintained detailed records of daily activities, observations, incidents, medication intake-allowing for effective communication among healthcare team members.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced self-esteem.
Registered Pharmacy Technician
Publix
06.2019 - 03.2025
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Located and counted medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and mixed medications following standard procedures.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations
- Stocked, labeled and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Lead Customer Service/ Money Center Associate
Walmart
08.2017 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained new cashier team members in customer service and money handling processes.
- Processed checks and money orders.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered department phone calls.
Key Holder Supervisor
Stride Rite
05.2015 - 06.2017
- Directed a team of 6 members, focusing on performance improvement and goal achievement.
- Developed and implemented recruitment strategies, successfully hiring 3 new employees
- Trained and mentored new employees.
- Led team meetings
- Opened and closed store by counting registers, making deposits and storing and filing all daily paperwork.
- Set up displays to generate customer interest in store merchandise.
Skills
- Record keeping and Documentation
- HIPAA Compliance
- Inventory tracking/Management
- Answering and Routing Calls
- Problem Solving
- Time management
- Training development
- Customer Service
- Prescription Filling
- Data Entry
- Attention to Detail
Certification
CPR/AED certified
Immunization administration
Medication administration
Timeline
Private Caregiver/companion
Private Care
03.2020 - Current
Registered Pharmacy Technician
Publix
06.2019 - 03.2025
Lead Customer Service/ Money Center Associate
Walmart
08.2017 - 04.2019
Key Holder Supervisor
Stride Rite
05.2015 - 06.2017