Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anne-Catherine Michel

Sunrise,FL

Summary

Dynamic and results-driven professional with extensive experience at Visa Inc. Proven track record in customer service and problem-solving, consistently enhancing client satisfaction. Skilled in multitasking and maintaining detailed records, while fostering teamwork and collaboration. Adept at implementing efficient processes that drive operational success and exceed performance goals.

Overview

12
12
years of professional experience

Work History

Senior Client Care Support

Visa Inc
08.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.

Client Service Coordinator

Beauty & Glam by Annie
09.2021 - Current
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Implemented new processes to increase operational efficiency in the coordination of client services.

Spa Owner

Ametys Spa
06.2013 - 12.2013
  • Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
  • Managed daily operations, ensuring smooth workflow and efficient scheduling for staff members.
  • Trained new employees on industry best practices, fostering a positive work environment with a knowledgeable team.
  • Increased revenue by implementing effective marketing strategies and promotional campaigns.
  • Evaluated treatment offerings regularly, introducing innovative techniques to maintain a competitive edge in the market.
  • Implemented safety protocols and maintained a clean spa facility to ensure client well-being and comfort.
  • Led regular team meetings to discuss goals, challenges, and successes, promoting open communication among staff members.
  • Developed a loyal clientele through consistent high-quality services and attentive care.
  • Maintained accurate financial records, tracking expenses, revenue, payroll, and inventory management.

Education

Certificate - Skin Care

Hollywood Institute
Margate, FL
06-2021

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Dependable and responsible
  • Multitasking
  • Critical thinking
  • Computer skills
  • Organizational skills

Languages

French
Full Professional

Timeline

Senior Client Care Support

Visa Inc
08.2022 - Current

Client Service Coordinator

Beauty & Glam by Annie
09.2021 - Current

Spa Owner

Ametys Spa
06.2013 - 12.2013

Certificate - Skin Care

Hollywood Institute

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Anne-Catherine Michel