Anne Delaney
Desota
Summary
Accomplished Medicine Manager & Activities Director at Spurgeon Manner Assisted Living. Adept at working with patients and increasing satisfaction through clear communication and empathy. Skilled in HIPAA compliance and customer service, Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Medicine Manager & Activities Director
Spurgeon Manner Assisted Living
2020.01 - Current
- Reduce medication errors by diligently reviewing prescriptions for accuracy and potential drug interactions.
- Safeguard patient privacy by adhering to HIPAA regulations when handling sensitive medical information.
- Increase patient satisfaction by providing clear medication instructions and addressing any concerns or questions promptly.
- Streamline the medication distribution process, ensuring accurate documentation and timely delivery to patients.
- Develop strong relationships with residents and their families, fostering a supportive community environment.
- Design wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Plan resident outings and special events to mark holidays and celebrate special occasions.
- Worked with medical team to identify and document changes in patient mental acuity and physical abilities.
Data Entry/Billing Clerk
Ericsmownguy Llc
2017.09 - Current
- Execute billing tasks and record information in company databases.
- Verify accuracy of billing data and correct discrepancies.
- Improve billing accuracy by diligently review invoices and reconciling discrepancies.
- Handle account payments and provide information regarding outstanding balances.
- Interact with customers to resolve billing disputes and respond to inquiries.
- Maintain up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
- Reconcile cash received with payments recorded in billing system and reported discrepancies.
Store Associate
Hy-Vee
2017.10 - 2019.11
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
Education
High School Diploma -
Carroll High School
Carroll, IACertificate - Healthcare Associate
Spurgeon Assisted Living
West Des Moines, IA2022
Skills
- Patient Observation
- Data Collection
- Mobility Assistance
- Qualified in patient transport
- Time Management
- CPR Certification
- HIPAA Compliance
- Vital signs
- Empathy and Compassionate Care
- Attention to Detail
- Customer Service
Timeline
Medicine Manager & Activities Director
Spurgeon Manner Assisted Living
2020.01 - Current
Store Associate
Hy-Vee
2017.10 - 2019.11
Data Entry/Billing Clerk
Ericsmownguy Llc
2017.09 - Current
High School Diploma -
Carroll High School
Certificate - Healthcare Associate
Spurgeon Assisted Living
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