Anne Dobbratz
Westgate Resorts
Davenport
3
Languages
13
years of professional experience
Effective combination of administrative and organizational skills with a thorough knowledge of the customer service industry. Seeking a position within your organization to utilize and refine my skills.
Work History
Welcome Center Assistant Manager
10 Years 5 Months- Facilitated smooth check-in processes to enhance guest experiences. Resolved guest concerns promptly to maintain high satisfaction rates. Responded to inquiries via phone, email, and in-person to improve guest relations. Assisted in the booking of reservations and supply orders to meet operational requirements. Managed hiring and training of new staff to support efficient operations. Optimized strategies to exceed monthly sales targets for theme park ticket sales.
Medical Records Internship Student
2 Months- Managed scanning and completion of discharge medical records into electronic medical record software to ensure accurate patient information. Created online and physical records for new patients. Supported coding of diagnoses, procedures, and services. Assisted with document release to authorized parties following established processes and HIPAA guidelines.
Front Desk Supervisor
5 Months- Achieved high levels of guest satisfaction through effective management of resort operations, including check-in and check-out processes. Enhanced revenue by promoting upgrades and additional nights. Resolved guest issues promptly, contributing to positive customer experiences. Streamlined booking processes in collaboration with the reservation department. Maintained accurate cash and credit card handling, ensuring balanced accounts.
Supervisor
2 Years 10 Months- Achieved high client satisfaction through effective booking management. Streamlined cash and credit card handling processes for efficiency. Elevated property standards by addressing housekeeping and maintenance requests promptly. Maintained quality across vacation homes through diligent supervision. Optimized cleaning and maintenance workflows by collaborating with employees and external contractors.
Education
Associate of Science - Health Information Technology
- Relevant coursework: Medical Terminology, Anatomy & Physiology, Medical Billing & Coding, Health Records, Data Analytics, Revenue, Legal
Associate of Arts - General Studies
Technical Certificate - Medical Information Coder/Biller
Bachelor of Science - Hospitality And Tourism Management
- Relevant coursework in communication, accounting, human resources, business law, tourism management of hotels, travel agencies, destination management and marketing.
Skills
I can provide a superior ability to effectively interact with people of diverse backgrounds. I have excellent organizational
interpersonal and administrative skills. I am customer and detail oriented as well as efficient at working in teams
time management and comfortable with responsibility.
Advanced computer skills in Electronic Health Records software
Microsoft Office
Microsoft Teams
Zoom
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Native or Bilingual
Timeline
Medical Records Internship Student
The Commons at Lutheran Towers
02.2026 - 04.2026Read More
Front Desk Supervisor
CLC World Resorts
10.2020 - 03.2021Read More
Welcome Center Assistant Manager
Westgate Resorts
03.2016 - CurrentRead More
Supervisor
Paradise Properties Vacation Rentals
06.2013 - 04.2016Read More
Valencia College
Associate of Science from Health Information Technology
Read More
Valencia College
Associate of Arts from General Studies
Read More
Valencia College
Technical Certificate from Medical Information Coder/Biller
Read More
Berufsakademie Breitenbrunn
Bachelor of Science from Hospitality And Tourism Management
Read More