Anne Furlong
Lakewood
Summary
Client-focused professional with extensive experience in team leadership, client engagement, content strategy, and remote project management. Skilled at building partnerships, translating client needs into actionable solutions, and delivering high-quality results. Proven success managing remote teams, supporting Sales, collaborating with international colleagues, and coordinating across multiple time zones. Open to leadership or individual contributor roles where client relationship management, problem-solving, and cross-functional collaboration drive organizational success.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Team Lead – Creative Services
Engage2Excel Recruitment Solutions
08.2021 - Current
- Lead a fully remote team of full-time and bench writers, ensuring high-quality content, consistent standards, and on-time delivery.
- Collaborate with recruiters and clients to create job marketing content that drives engagement and attracts top candidates.
- Support US-based clients and clients in Europe and Australia, coordinating with offshore teams across multiple time zones.
- Support Sales department by preparing pitches, conducting research, and creating branded mock marketing materials.
- Facilitate team meetings and one-on-ones to support quarterly goals, streamline workflows, and align with company initiatives.
- Serve on operational committees and company-wide training calls, providing expertise on creative services processes.
Senior Content Writer
Engage2Excel Recruitment Solutions
10.2015 - 07.2021
- Developed recruitment content for clients ranging from Fortune 500 companies to small businesses, including RPO-style clients.
- Partnered with recruiters and clients to understand hiring needs, conduct interviews, and craft compelling content that drives results.
- Mentored junior writers, enhancing team performance, quality, and consistency.
- Collaborated with leadership to improve client communications and optimize recruitment process workflows.
Content Writer
Engage2Excel Recruitment Solutions
11.2010 - 09.2015
- Produced recruitment content for boutique and high-end clients, focusing on management-level and specialized positions.
- Partnered with clients to ensure accurate representation of company culture and role expectations.
- Maintained high standards of quality and consistently met project deadlines.
Substitute Teacher – English
Various School Districts
01.2009 - 01.2010
- Delivered engaging English instruction to high school students, adapting lessons to diverse learning needs.
Account Manager
Proforma Solutions
09.2001 - 04.2009
- Managed client accounts and projects for a global branded marketing solutions company.
- Built and maintained client and vendor relationships, delivering projects on time and on budget.
- Developed proposals, quotes, web and marketing content, and proofed materials for accuracy.
- Coordinated multiple projects and third-party vendors to exceed client expectations.
Client Services Representative – Print, Promotional Products, and Apparel
Associated Business Products / Global DocuGraphix
01.1997 - 01.2001
- Managed client projects as liaison between clients, Sales representatives, and vendors.
- Ensured timely delivery, project quality, and client satisfaction.
English Instructor
Sonoma State University
09.1995 - 12.1996
- Taught English 99 (Basic Composition), developed lesson plans, and adapted instruction for diverse student populations.
Education
Master of Arts (M.A.) - English
Sonoma State University
Rohnert Park, CA01.2009
Bachelor of Arts - English Literature & Creative Writing
Sonoma State University
Rohnert Park, CA01.1994
Skills
- Client Relationship Management & Client-Facing Communication
- Remote Team Leadership & Coaching
- Interviewing, Needs Assessment & Stakeholder Collaboration
- Recruitment Advertising Strategy & Job Marketing Content
- Project & Workflow Management
- Written & Verbal Communication
- Cross-Functional Collaboration & Operational Support
- Customer Success, Retention & Process Improvement
Certification
- Employee-Centric Manager Certification, Engage2Excel Recruitment Solutions
- SocialTalent courses and certifications: Leadership Development, Business Communication, HR, IT Security
Timeline
Team Lead – Creative Services
Engage2Excel Recruitment Solutions
08.2021 - Current
Senior Content Writer
Engage2Excel Recruitment Solutions
10.2015 - 07.2021
Content Writer
Engage2Excel Recruitment Solutions
11.2010 - 09.2015
Substitute Teacher – English
Various School Districts
01.2009 - 01.2010
Account Manager
Proforma Solutions
09.2001 - 04.2009
Client Services Representative – Print, Promotional Products, and Apparel
Associated Business Products / Global DocuGraphix
01.1997 - 01.2001
English Instructor
Sonoma State University
09.1995 - 12.1996
Bachelor of Arts - English Literature & Creative Writing
Sonoma State University
Master of Arts (M.A.) - English
Sonoma State University
Similar Profiles
Damini RDamini R
Recruitment Coordinator at Engage2Excel Recruitment SolutionsRecruitment Coordinator at Engage2Excel Recruitment Solutions
James CorvinJames Corvin
Recruitment Partner at Engage2ExcelRecruitment Partner at Engage2Excel
Saoud Ba MatrafSaoud Ba Matraf
Customer Service Representative at Engage2ExcelCustomer Service Representative at Engage2Excel
Eric BlandEric Bland
Account Manager at Duthie PowerAccount Manager at Duthie Power
Ethan DaughertyEthan Daugherty
Online Grocery Associate at QFC - A KrogerOnline Grocery Associate at QFC - A Kroger