Anne Hedden
Denver,CO
Summary
Looking to utilize my dental and orthodontic knowledge to enhance an organization's growth. Pursuing a challenging environment that will utilize my experience to elevate professional relationships to nurture and grow new and existing clients. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
14
14
years of professional experience
Work History
Clinical Protocol Specialist
Align Technology
04.2021 - 11.2023
- Recruit and onboard prospective customers utilizing cold call B2B sales methods within assigned territory
- Establish and maintain strong working relationships and credibility with product management, clinical, development teams, and operations
- Manage daily appointments with accounts all while identifying which critical tasks take precedence throughout the remainder of my workday
- Develop treatment planning protocol via software coding and closely communicate with doctors
- Proficient use of Excel, Word, JIRA, Smartsheet Salesforce, Outlook, and Calendly
- Individually contribute with responsibility for leading treatment protocol automation within the Americas Region
- Possess strong interpersonal, listening and persuasive communication skillset
- Provide clinical education and support to customers about Align's protocols prior to doctor enrollment or when generating new treatment planning protocols.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Realtor
Keller Williams Integrity
01.2020 - 04.2021
- Met and exceeded a track record of exceeding agency-wide efficiency goals
- Successfully completed BOLD Sale Training
- Analyze market trends, conditions, and activities to accurately advise clients and develop competitive market strategies
- Cultivate relationships with banks, appraisers, mortgage lenders and brokers, escrow personnel, and attorneys contributing to a Draft and finalize contracts in accordance with Colorado real estate laws and regulations.
- Wrote contracts to outline sales and purchases of properties.
Registered Dental Hygienist/Sub Regional Hygiene Mentor
Heartland Dental
01.2016 - 04.2021
- Proven track record of meeting and exceeding daily and quarterly production goals
- Mentored and trained newly graduated dental hygienists and helped to implement training systems
- Engaged in quarterly meetings discussing ROI, P&L, and design ways to improve and grow
- Trained on iTero digital scanner implementation.
- Maintained accurate medical and dental records by documenting important patient data in Dentrix
Registered Dental Hygienist
Crescent Dental/East Coral Dental
01.2010 - 01.2016
- Provided prophylaxis cleanings and root planing and scaling to patients
- Examined patients and took intra and extra oral radiographs
- Conducted nutritional and personal oral hygiene counseling as well as educate patients on preventative care to ensure health and wellness
- Delivered fluoride treatments and placed sealants.
Treatment Plan Coordinator/Office Manager
East Coral Dental
01.2010 - 01.2013
- Implemented accounts as needed with collection agencies, insurance submission with doctors notes and x-rays, submitted pre-authorizations to insurance companies for patient treatment as needed
- Educated and trained new employees, introduced and set up new training on all new equipment
- Performed as subject matter expert for case management processes
- Oversaw payroll, taxes, accounts receivable, accounts payable, patient financial arrangements
- Allocated resubmissions and reimbursements from patients and insurance companies from PPO and HMO and applied payments
- Organized and put into place OSHA rules and regulations for all sterilization, coding, and maintained monthly updates
- Managed and supervised administrative and clinical team members to ensure the office provided the best possible dental treatment to patients.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
Education
Skills
- Project Planning
- Process Improvement
- Project Restructuring
- Logistics Coordination
- Organization
- Strategic Account Development
- Customer Trend Analysis
Timeline
Clinical Protocol Specialist
Align Technology
04.2021 - 11.2023
Realtor
Keller Williams Integrity
01.2020 - 04.2021
Registered Dental Hygienist/Sub Regional Hygiene Mentor
Heartland Dental
01.2016 - 04.2021
Registered Dental Hygienist
Crescent Dental/East Coral Dental
01.2010 - 01.2016
Treatment Plan Coordinator/Office Manager
East Coral Dental
01.2010 - 01.2013