Anne LaCroix
Customer Service
West Bloomfield,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
18
18
years of professional experience
Work History
Customer Service Advisor
Concentrix
Farmington Hills, MI
07.2021 - Current
- Addressed complex issues by scheduling repair appointments.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Maintained 3 minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.
- Responded to customer needs through competent customer service and prompt problem-solving.
Personal Shopper
Shipt
Waterford, MI
09.2016 - Current
- Tendered customer orders at point-of-sale using payment information provided and activated any customer rewards accounts for best price availability.
- Maximized efficiency by scanning items quickly and completing as many 4 orders per hour.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Developed professional relationships with customers to establish repeat business and increase trust
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
Customer Service Cashier
Kohls Department Store
West Bloomfield, MI
08.2005 - 09.2016
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
Education
No Degree - Early Childhood Education
Oakland Community College
Bloomfield Hills, MI 05.2001 -
Skills
Account updates
Schedule Management
Customer Relations
Till counting
Professional telephone demeanor
POS systems expert
Account management
Timeline
Customer Service Advisor
Concentrix
07.2021 - Current
Personal Shopper
Shipt
09.2016 - Current
Customer Service Cashier
Kohls Department Store
08.2005 - 09.2016
No Degree - Early Childhood Education
Oakland Community College
05.2001 -