SAGNITÉ MARIS MARTINEZ
McAllen,TX
Summary
Developed strong communication and problem-solving skills within fast-paced, customer-oriented environment, looking to transition into new field. Equipped with ability to handle challenging situations and deliver solutions that enhance customer satisfaction. Seeking to leverage these transferable skills in new role to contribute value and achieve impactful results.
Overview
9
9
years of professional experience
Work History
Customer Service Advisor
Nelnet, Inc.
09.2024 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Assisted customers in navigating company website and troubleshooting when needed.
Server
Eddy's Tavern
11.2023 - 09.2024
- Trained 6 server staff on best practices, and provided feedback to junior staff to improve customer satisfaction
- Established menu knowledge, and built rapport with customers to achieve average order sizes 10% over target
- Greeted 100+ diners per shift, answered questions about wait time, and provided casual conversation
- Delivered prompt, accurate service while simultaneously assisting bartenders on an as-needed basis
Server
Howling Rabbits BeerWorks
04.2023 - 11.2023
- Provided exceptional customer service by taking orders, serving food and beverages, and addressing customer inquiries
- Collaborated with the kitchen staff to ensure timely and accurate delivery of orders
- Managed cash transactions and processed payments accurately
- Maintained a clean and organized work area, ensuring compliance with health and safety regulations
- Handled customer feedback and resolved issues to ensure a positive dining experience
Customer Service Representative
TaskUs
06.2021 - 02.2023
- Unable to disclose which company under TaskUs I work for, but I handle customer
- My metrics are always great and I frequently have callers leaving positive feedback about my assistance
- A big part of the job is helping customers with being able to troubleshoot and logging into their accounts through various devices and they appreciate the time and patience I take with getting the job done
- Managed customer accounts
- Resolved customer issues
- Worked in the inbound call center
- Responded to inquiries and issues
- Responsible for troubleshooting applications
- Processed payments
Dedicated Legal Services Associate
Anywhere Works
10.2020 - 06.2021
- Conducting initial client interviews to gather information for legal cases
- Managing and organizing case files, ensuring all required documents are collected
- Assisting attorneys in preparing legal documents and correspondence
- Communicating with clients to provide updates on their cases and address inquiries
- Collaborating with legal team members to streamline intake processes
Event Coordinator/Hostess/OFFICE SECRETARY
The Patio On Guerra
06.2016 - 09.2020
- Answered telephone to provide establishment information and take party reservations
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Took accurate messages for staff and management to facilitate open and speedy communication
- Maintained close communication with clients to mitigate service issues
- Designed contracts, collected deposits/fees and booked venues for events
- In charge of installing new computer software, equipment and troubleshooting various computing issues that happened at the restaurant
- Created lunch and dinner menus based on clients' dietary needs
- Created and maintained seating arrangements depending in guest count
Education
Associate's degree - Healthcare
COLLEGE OF HEALTHCARE PROFESSIONS
10.2018
Associate's degree -
SOUTH TEXAS COLLEGE
McAllen, TX01.2014
Skills
- Microsoft Office Suite
- Call Center Experience
- Account updates
- Account management
- Research and due diligence
- Customer service excellence
- Payment processing
- Live chat support
- Paperwork processing
- Documentation
- Filing
- Spreadsheets
Timeline
Customer Service Advisor
Nelnet, Inc.
09.2024 - Current
Server
Eddy's Tavern
11.2023 - 09.2024
Server
Howling Rabbits BeerWorks
04.2023 - 11.2023
Customer Service Representative
TaskUs
06.2021 - 02.2023
Dedicated Legal Services Associate
Anywhere Works
10.2020 - 06.2021
Event Coordinator/Hostess/OFFICE SECRETARY
The Patio On Guerra
06.2016 - 09.2020
Associate's degree -
SOUTH TEXAS COLLEGE
Associate's degree - Healthcare
COLLEGE OF HEALTHCARE PROFESSIONS
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