Summary
Overview
Work History
Education
Skills
Timeline
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Anne Mahoney

Quincy,MA

Summary

Accomplished municipal executive and private-sector strategist with over 20 years of experience in governance, fiscal management, labor relations, human resources, and organizational leadership. Demonstrated success in both elected and appointed public roles, as well as in senior marketing and product strategy positions within the banking and healthcare sectors.

Currently serving as Assistant Town Administrator in Holbrook, MA, where leadership during a period of administrative instability resulted in a complete departmental rebuild, strengthened financial operations, and improved HR systems. Proficient in municipal budgeting, capital planning, grant administration, union negotiations, and community engagement.

Recognized for improving service delivery, fostering collaboration across departments, and implementing systems that enhance transparency, compliance, and long-term sustainability. Known for a collaborative leadership style, adaptability, and a strong commitment to inclusive community development. Well-prepared to lead and modernize local government operations with integrity and accountability.

Overview

29
29
years of professional experience

Work History

Assistant Town Administrator

Town of Holbrook, MA
04.2024 - Current
  • Appointed during a period of significant departmental vacancies, with key leadership roles unfilled—including Town Administrator, Town Accountant, DPW Superintendent, Council on Aging Director, Benefits Coordinator, and permanent Police Chief.
  • Successfully recruited and onboarded all vacant department heads; currently finalizing the appointment of a new Police Chief.
  • Partnered with the incoming Town Administrator and CLA CliftonLarsonAllen to stabilize and restructure the Town's financial operations.
  • Leading the Town's payroll system transition from CDS to Harpers to improve accuracy, compliance, and employee experience.
  • Serve as lead or co-lead negotiator for collective bargaining agreements with Fire, Police, 911 Dispatch, DPW, and Clerical unions.
  • Completed complex personnel investigations, including a hostile work environment complaint and a disciplinary matter resulting in a last-chance agreement.
  • Oversee all human resources functions, including employee relations, recruitment, compensation, labor law compliance, and personnel policy updates.
  • Advise and support the Select Board on capital planning, strategic budgeting, and policy development.
  • Lead and assist with grant writing and administration for infrastructure and planning projects; ensure compliance with the MBTA Communities Zoning law.
  • Represent the Town at regional meetings; serve as Acting Town Administrator when required.
  • Implemented budget management strategies, optimizing resource allocation for municipal projects.
  • Directed town operations, ensuring effective service delivery and community engagement.
  • Facilitated interdepartmental collaboration to enhance operational efficiency and project outcomes.
  • Championed environmental sustainability initiatives that led to reduced energy consumption and waste production in town facilities.
  • Boosted employee morale and productivity by fostering a supportive work environment with open communication channels.
  • Promoted transparency in government operations by providing timely reports on town activities to elected officials and the general public.
  • Evaluated departmental performance metrics regularly to identify areas requiring improvement or additional support resources.
  • Maintained compliance with state regulations through diligent monitoring of town policies, procedures, and ordinances.
  • Established strong working relationships with local businesses, resulting in increased collaboration on community projects.
  • Acted as a liaison between citizens and elected officials, ensuring concerns were addressed promptly while promoting trust in local governance structures.
  • Managed staff scheduling efficiently so that all departments were adequately staffed at all times without compromising service quality.

City Councilor-at-Large

City Councilor-at-Large at Quincy, MA
01.2018 - 01.2024
    • City Council member for 110K+ constituents, oversite of $500M annual budget in the seventh-largest city in the Commonwealth.
    • Reviewed, developed, and implemented a city ordinance and policy for the Human Resources department to promote employment and enhance visibility and accessibility resulting in a 20% boost in diverse and qualified candidates.
    • Developed and implemented policies to address and resolve community concerns and issues.
    • Fostered effective relationships with local businesses, organizations, and residents to promote collaboration and community development.
    • Led community planning and engagement initiatives to enhance citizen participation and promote positive change.
    • Represented constituents' diverse interests and needs at local government meetings and community events.
    • Led a coalition for the successful launch of Quincy Pride '18, securing $30K+ from sponsors and grants.

Senior Associate, Product Segment Manager

SANTANDER BANK
03.2017 - 07.2023
    • Consumer lending strategist with expertise in personal loans and lines of credit.
    • Proficient in leading market trend analysis, campaign evaluation, and product lifecycle management.
    • Skilled in optimizing sales, enhancing CRM strategies, and aligning projections for aggressive profit and growth goals through integrated marketing plans.
    • Led product segmentation strategy, resulting in a 20% increase in revenue within one year.
    • Developed and executed marketing campaigns, including direct, digital, and partner strategies with proven metrics, research, analytics, and ROI analysis that increased brand awareness and market share.
    • Delivered 690 new loans/lines totaling 14.6 MM in balances.
    • Successfully supervised seven team members and multiple agencies throughout the northeast.
    • Collaborated with cross-functional teams including risk and legal to ensure successful product launches and drive customer satisfaction.
    • Developed hiring criteria and participated in interviews to evaluate candidates for cultural fit, skills, and qualifications.
    • Transformation Team: Executed a confidential project that involved taking down two product lines, impacting 600 employees and over 10,000 customers.
    • Developed and implemented a strategic plan that ensured minimal disruption to operations and facilitated the redeployment of resources.
    • Confidently collaborated with legal, HR, and executive leadership to maintain confidentiality and navigate potential conflicts.
    • Spearheaded communications and leveraged analytical insights to develop effective mitigation strategies and minimize risk. Resulting in a successful deployment within 90 days.

School Committee

Quincy City
01.2006 - 01.2018
  • Vice Chair of the School Committee, Finance, and Special Education. Responsible for establishing and periodically reviewing educational goals and policies in alignment with legal requirements and statewide standards to optimize the learning experience for enrolled children.
  • Proactively resolved employee grievances with expertise in collective bargaining and a thorough understanding of grievance protocols.
  • Negotiated and successfully finalized four contracts, highlighting strong negotiation and communication skills to achieve mutually beneficial agreements.
  • Played a pivotal role in mitigating the impact of the 2009 economic downturn, championing strategic measures to prevent layoffs and preserve jobs and educational services.
  • Chaired and led the review of budgets for over 12 years, managing an average of $100M for a student population exceeding 9000, to advocate for adequate funding and improved educational outcomes.
  • Spearheaded the development and retention of free full-day kindergarten for 692 students.
  • Served as a voting member of the School Committee advocating for the needs of students and families.
  • Approved the construction of four new schools, actively participating on the building committee.
  • Collaborated with fellow committee members to develop and implement policies for educational success.
  • Engaged in regular communication and collaboration with school administrators, teachers, and community stakeholders.
  • Analyzed and evaluated data on student achievement to inform decision-making processes.

AVP Marketing Communications

Century Bank
10.2015 - 03.2017
    • Strategic lead for comprehensive integrated marketing campaigns, efficiently managed a team of five as well as external agencies, ensuring a meticulous approach to reporting, tracking, and timely campaign delivery.
    • Led budget management and analysis, optimizing resource allocation for maximum impact.
    • Developed and implemented innovative customer service initiatives resulting in a 35% improvement in customer satisfaction ratings.
    • Analyzed marketing data to identify trends and develop insights that informed future marketing decisions.

AVP Digital Marketing

Citizens Bank
01.2013 - 09.2015
    • Spearheaded and executed innovative digital strategies for a diverse banking product portfolio.
    • Headed visual design initiatives, contributing to a significant 30% improvement in overall aesthetics, positively impacting user perception and satisfaction.
    • Implemented data-driven marketing campaigns that drove customer acquisition leading to a 25% increase in conversions.
    • Leveraged advanced analytics to optimize digital marketing performance and identify growth opportunities.
    • Developed and executed a comprehensive digital marketing strategy, resulting in a 37% increase in website traffic.
    • Developed hiring criteria and participated in interviews to evaluate candidates for cultural fit, skills, and qualifications.

Strategic Project Management Consultant

BFDS
02.2010 - 01.2013
    • Collaborated with senior management on several strategic initiatives, enhancing institutional business solutions at BFDS and managing the budget and time reporting for external agencies, resulting in increased competitive advantage, and expanding investor solution provisions.
    • Developed and implemented a system for tracking and monitoring project progress, resulting in improved project management.
    • Monitored project progress and identified areas of risk, allowing for proactive management of issues and successful project delivery.

VP Marketing

Verisk HealthCare
04.2007 - 01.2010
    • Oversaw the seamless acquisition and consolidation of five organizations. Strategically executed the inaugural brand strategy, meticulously analyzing target demographics and market trends.
    • Led the Munich office launch, fostering a dynamic team and expanding our global reach. The Munich team played a pivotal role in achieving a 30% boost in overall operational efficiency.
    • Executed a key Berlin conference, spotlighting our healthcare software for Germany the event, attended by five hundred, boosted our profile and advanced healthcare tech in the country.
    • Made personnel changes and severance packages post-M&A for optimal efficiency.
    • Led a successful rebranding campaign resulting in a 35% increase in brand awareness and customer engagement.
    • Implemented data-driven marketing strategies that generated a 30% increase in lead conversion rates surpassing our sales goals by 17MM.

Principal

Cyclone Design, Inc
01.1997 - 04.2007
  • Provided strategic consulting to clients including Bank of Boston, Fidelity, State Street, Chaston Associates, Avid Technology, IBM/Lotus, Jet Blue, Foxwoods, Barnes & Noble, American Red Cross, and the Boston Marathon to provide full-service branding, marketing, and graphic design that delivers impactful visual narratives and innovative brand experiences.
  • Ten years of experience as a principal, leading and managing a team of creatives and executing client strategies.
  • Developed hiring criteria and participated in interviews to evaluate candidates for cultural fit, skills, and qualifications.

Education

Bachelor of Arts - Business Administration Finance

Suffolk University
Boston, MA
05.1987

Skills

  • 🛠️ Public Sector Expertise Municipal Finance & Budgeting Strategic & Capital Planning Labor Relations & Contract Negotiations Personnel Administration & Team Leadership Policy Development & Procurement Compliance Emergency & Infrastructure Management Land Use Planning & Environmental Regulations Grant Writing & Regulatory Compliance Open Meeting Law & Ethics Oversight Stakeholder Engagement & Public Communication

    📈 Private Sector & Strategic Skills Product Lifecycle Management Digital & Integrated Marketing Strategy Customer Experience Optimization Data-Driven Campaign Development Cross-Functional Collaboration Project Management & Budget Oversight Analytics & Performance Metrics Brand Development & Rebranding Strategic Consulting for Fortune 500 Clients Team Hiring & Staff Development

Timeline

Assistant Town Administrator

Town of Holbrook, MA
04.2024 - Current

City Councilor-at-Large

City Councilor-at-Large at Quincy, MA
01.2018 - 01.2024

Senior Associate, Product Segment Manager

SANTANDER BANK
03.2017 - 07.2023

AVP Marketing Communications

Century Bank
10.2015 - 03.2017

AVP Digital Marketing

Citizens Bank
01.2013 - 09.2015

Strategic Project Management Consultant

BFDS
02.2010 - 01.2013

VP Marketing

Verisk HealthCare
04.2007 - 01.2010

School Committee

Quincy City
01.2006 - 01.2018

Principal

Cyclone Design, Inc
01.1997 - 04.2007

Bachelor of Arts - Business Administration Finance

Suffolk University

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