Mark Cook
Man,MA
Summary
Seasoned Operations Manager and talented leader with 33+ years of experience applying exceptional planning and problem-solving abilities toward enhancing day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve company goals.
Overview
34
34
years of professional experience
Work History
Highway Division Operations Manager
Town Of Mansfield MA DPW
07.1999 - 09.2022
- Responsible for maintaining 124 miles of public roadway, including 60 miles of gravity and forced sewer mains, storm water drainage systems including 2 pumped underpasses below Amtrak‘s northeast corridor. Traffic controls ie; traffic lights, street signs and pavement markings, town-wide snow and ice control, (managed and additional 25-35 privately contracted employees during these events), Maintained cemeteries, parks, commons’
- Managed 17 staff members including Fleet Maintenance staff of 3.
- Interacted well with residents and other departments to build connections and nurture relationships.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Processed resident work requests that averaged 5-per day.
- Handled problematic residents to assist lower-level employees and maintain excellent customer service.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Reported issues to higher management with great detail.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Helped develop and implement Town’s first Pavement Management System which in turn brought us long term Capital Improvement Program and funding to fix our failing roadways.
Highway Foreman
Town Of Mansfield MA DPW
02.1996 - 07.1999
- This position was very similar to the Operations Manager as both positions reported to the DPW Director. The Town had gone several years without the top position of Highway Superintendent due to health issues and during this time as Highway Foreman I performed the majority of the superintendents duties, the department was subsequently reorganized the Highway Department into a new Department of Public Works. I was offered the position of Highway Division Operations Manager and assumed that role in July 1999 which coincides with the fiscal budget year.
Highway Leadman
Town Of Mansfield MA DPW
07.1994 - 02.1996
- Managed day-to-day operations for department as Leadman, Highway Foreman position was vacant at this time.
- Operated front-end loaders, backhoes, sewer/drain jets street sweepers, factor/jet, soil and asphalt rollers, miller curb builders and equipment to perform designated operations and meet production requirements.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Followed applicable safety and health policies and procedures to promote crew safety and minimize accidents.
- Monitored usage of supplies and materials to establish cost effective operations.
- Developed and implemented new procedures to increase productivity and constructiveness.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Evaluated incoming materials for quality and amounts ordered.
- Managed work site operations to facilitate adherence to predetermined production schedules.
- Checked equipment to determine if maintenance was required.
Skilled Laborer
Town Of Mansfield MA DPW
11.1988 - 07.1994
- During my tenure as a skilled laborer I assumed the responsibility of Highway Foreman about 1993 without pay or title. I was the youngest and newest employee and the DPW Director entrusted me with the day-to-day operations which I gladly accepted the challenge.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Mixed and poured concrete for variety of projects.
- Operated power equipment to move materials and promote job efficiency.
- Provided labor support to equipment operator and foreman.
- Moved and cleared debris from work sites to dispose of in designated areas.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Assisted in constructing roads, bridges and other infrastructure projects to respond to economic, fiscal and environmental changes.
Education
High School Diploma -
Mansfield High School
Mansfield, MA1988
Skills
- High-Pressure Environments
- Process Improvement
- Interpersonal Communications
- Employee Motivation
- Staff Management
Timeline
Highway Division Operations Manager
Town Of Mansfield MA DPW
07.1999 - 09.2022
Highway Foreman
Town Of Mansfield MA DPW
02.1996 - 07.1999
Highway Leadman
Town Of Mansfield MA DPW
07.1994 - 02.1996
Skilled Laborer
Town Of Mansfield MA DPW
11.1988 - 07.1994
High School Diploma -
Mansfield High School
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