Anne-Marie Gulab
Forest Hills,USA
Summary
Experienced Customer Service Representative fluent in French and English, committed to upholding ethical standards. Delivers exceptional service to current and prospective customers. Thrives in fast-paced environments, adept at handling incoming calls, product inquiries, issue resolution, and order processing. Highly skilled in task prioritization and collaboration with team members to achieve shared objectives. Known for meticulous attention to detail and seamless adaptation in delivering top-notch service.
Overview
36
36
years of professional experience
Work History
Bilingual Customer Service Representative
Hallmark Aviation Services
06.2019 - 10.2024
- Directed passengers through security checkpoints, ensuring compliance with regulations and enhancing their travel experience.
- Facilitated communication at immigration and customs, utilizing bilingual skills to assist officers and passengers.
- Streamlined document preparation processes to expedite passenger flow and support TSA operations effectively.
- Enhanced customer satisfaction by addressing and resolving inquiries.
Airline Customer Service Agent
Swissport USA-JFK Airport
07.2017 - 05.2019
- Coordinated check-in and boarding procedures, optimizing service delivery for international flights.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Assisted passengers with baggage and custom issues, minimizing delays and enhancing satisfaction.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
Administrative Assistant
Lutas Beauty Inc, Tulasi Beauty Inc
11.2012 - 12.2016
- Managed administrative work (business licensing, insurance, tax documents, Trademark..), ensuring accurate record-keeping with diligent data entry and database management for vital company information.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Financial Advisor
Metlife Financial Group
05.2010 - 12.2010
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Financial Advisor
AXA Advisors
10.2008 - 04.2010
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
Financial Advisor
Robert Fleming Group
01.1995 - 09.1998
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Worked with clients to support understanding of rationale and details of financial strategies.
IT Account Manager
PBA Group
06.1988 - 10.1995
- Self-motivated, with a strong sense of personal responsibility.
- Managed large international IT accounts in France and Luxembourg.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
MBA - Accounting
University of Phoenix
Phoenix, AZ05.2007
Master - Economic and Social Administration
University of Lyon II
Lyon, France05.1985
Skills
- Bilingual communication (fluent in French/English)
- Customer service focuses on conflict resolution
- Active listening
- Adaptability and flexibility
- Decision-making
- Time management
- Microsoft Office Suite proficiency
- Time management
- Microsoft Office Suite proficiency
References
References available upon request.
Timeline
Bilingual Customer Service Representative
Hallmark Aviation Services
06.2019 - 10.2024
Airline Customer Service Agent
Swissport USA-JFK Airport
07.2017 - 05.2019
Administrative Assistant
Lutas Beauty Inc, Tulasi Beauty Inc
11.2012 - 12.2016
Financial Advisor
Metlife Financial Group
05.2010 - 12.2010
Financial Advisor
AXA Advisors
10.2008 - 04.2010
Financial Advisor
Robert Fleming Group
01.1995 - 09.1998
IT Account Manager
PBA Group
06.1988 - 10.1995
MBA - Accounting
University of Phoenix
Master - Economic and Social Administration
University of Lyon II
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