Anne-Marie Poulin
Lake Worth,FL
Summary
Driven by results, I excel in client relationships and organizational effectiveness, demonstrated during my tenure at Masonite International. My bilingual proficiency and leadership skills contributed to streamlining operations and enhancing team productivity. I specialize in coordinating complex orders and quotes, achieving a significant improvement in customer satisfaction and operational efficiency.
Overview
18
18
years of professional experience
Work History
Inside Sales Coordinator
Masonite International
09.2017 - Current
- Processing customer orders and resolving questions and concerns regarding products.
- Prioritizing daily workflows, inbound calls, orders and sales-related inquiries.
- Following up with customers by phone and email to resolve issues quickly and answer questions.
Quotes Coordinator
Lambton Doors
06.2015 - 08.2017
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Analyzed customer’s bid solicitations and enter it into the system while taking into account manufacturing quotes.
Orders and Quotes Coordinator
Baillargeon Doors
04.2008 - 06.2015
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
- Processed customer orders and resolved questions and concerns regarding products.
Custom Logistic Coordinator
Transport Couture
06.2006 - 04.2008
- Gathered and organized materials to support drivers (Provided maps for their shortest way to destinations)
- Ensured the clearance of the goods at the Canada/USA Borders.
- Contacted the customers to inform them about date and time of deliveries.
Education
International Business
College Bart
Quebec, QC2006
Arts, Letters And Communication - Languages
Cegep Beauce-Appalaches
Saint-Georges. QC2005
High School Diploma -
Polyvalente Saint-Georges
Saint-Georges, QC06.2004
Skills
- Client Relationships, customer service
- Fluent in French and English, Intermediate Spanish and basic German
- Organizational effectiveness
- Time Management and organization
- Leadership and team building
- Attention to Detail
- Teamwork and Collaboration
- Flexible and Adaptable
- Multitasking Abilities
Timeline
Inside Sales Coordinator
Masonite International
09.2017 - Current
Quotes Coordinator
Lambton Doors
06.2015 - 08.2017
Orders and Quotes Coordinator
Baillargeon Doors
04.2008 - 06.2015
Custom Logistic Coordinator
Transport Couture
06.2006 - 04.2008
International Business
College Bart
Arts, Letters And Communication - Languages
Cegep Beauce-Appalaches
High School Diploma -
Polyvalente Saint-Georges
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