Anne Marie Kosior
East Rutherford,NJ
Summary
Quality control professional with extensive experience in monitoring and evaluating production processes to ensure product quality. Known for collaborative approach and achieving consistent results. Reliable team player with adaptability and critical thinking skills, adept in problem-solving and quality management.
Knowledgeable professional in all aspects of work with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Experienced healthcare professional prepared for this role with strong emphasis on patient care and clinical skills. Proven ability to work collaboratively within multidisciplinary teams, adapting to changing situations with ease. Excels in communication, empathy, and problem-solving to achieve optimal patient outcomes. Reliable and results-driven, with focus on delivering high-quality care and maintaining positive, supportive environment.
Professional with strong background in clinical care, skilled in patient assessment, treatment planning, and medical documentation. Known for effective collaboration with healthcare teams, ensuring optimal patient outcomes. Adept at adapting to changing healthcare needs, providing consistent, high-quality care. Reliable and results-driven, with focus on delivering patient-centric solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Quality Assurance and Quality Control Coordinator
Elite Pharmaceuticals, Inc.
Northvale, NJ
09.2021 - Current
- Developed comprehensive quality assurance protocols, enhancing compliance with industry standards and improving product reliability.
- Led cross-functional teams in executing quality control measures, driving consistent improvements across all production phases.
- Implemented systematic audits of manufacturing processes to identify inefficiencies and drive corrective actions effectively.
- Trained staff on best practices for quality assurance and control, fostering a culture of excellence within the team.
- Coordinated the analysis of quality metrics, translating data into actionable insights to enhance overall performance.
- Managed compliance documentation and reporting processes to align with regulatory requirements and internal policies consistently.
- Directed root cause analysis initiatives for product failures, facilitating timely resolutions that improved customer satisfaction rates.
- Monitored emerging trends in quality management systems, integrating innovative practices to maintain competitive advantage in the market.
- Established strong relationships with suppliers to ensure adherence to quality standards throughout the supply chain lifecycle.
- Championed continuous improvement projects focused on refining testing methodologies, resulting in enhanced product validation processes.
- Established a culture of continuous improvement by fostering open communication and proactive problem-solving among team members.
- Collaborated closely with cross-functional teams to identify areas of improvement and implement corrective actions.
- Optimized resource allocation by analyzing data trends to identify areas requiring additional focus or support.
- Supervised a team of QA/QC professionals, providing guidance and direction for individual growth and development opportunities within the organization.
- Conducted thorough root cause analysis on defects, leading to significant improvements in product reliability.
- Improved product quality by implementing robust testing procedures and strict quality control standards.
- Implemented risk-based inspection plans that focused resources on critical aspects of the manufacturing process.
- Championed process improvements that led to increased efficiency while maintaining strict quality control measures.
- Evaluated equipment calibration needs regularly ensuring accurate measurements during inspections.
- Monitor supplier performance, ensuring timely delivery and adherence to established quality specifications.
- Managed vendor relationships effectively, resulting in improved product consistency across multiple suppliers.
- Developed comprehensive training programs for QA/QC team, enhancing their skills and overall performance.
- Streamlined processes to reduce production errors and improve efficiency in the manufacturing environment.
- Promoted safety awareness amongst staff by conducting regular safety meetings, reducing workplace incidents.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Recorded, analyzed, and distributed statistical information.
- Monitored staff organization and suggested improvements to daily functionality.
- Created and maintained quality management systems to align with industry standards.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Specified quality requirements of raw materials with suppliers.
- Determined quality department standards, practices, and procedures.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Inspected products and worker progress throughout production.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Reported production malfunctions to managers and production supervisors.
- Reduced waste and rework costs by identifying and addressing recurring issues in the production process.
- Spearheaded initiatives aimed at expanding knowledge in best practices for Quality Assurance and Quality Control within the company.
- Successfully led efforts for ISO certification, demonstrating commitment to quality management systems within the organization.
- Ensured regulatory compliance by staying informed of industry standards and updating policies accordingly.
- Maintained detailed records of all QA/QC activities, facilitating smooth audits and compliance checks.
- Established and tracked quality department goals and objectives.
Medical Surgical Nurse
Skin and Laser Center of New Jersey
Northvale, NJ
09.2018 - 09.2023
- Assisting with full body skin exams to help our providers reach a diagnosis.
- Monitoring all patients medical history.
- Recording and reporting lab and biopsy results.
- Informing patients of all results and explaining them in great detail.
- Providing preoperative and postoperative care.
- Performing and assisting in both medical and cosmetic procedures.
- Phlebotomy and serum separation for all cosmetic PRP patients.
- Providing wound care for various skin lacerations, ulcers, cysts, postoperative issues and more.
- Educating patients on different topical and oral medications prescribed by our providers.
- Training all new employees to ensure the best quality of care.
- Conduct first round interviews and report back to the office manager with extensive notes.
- Based on your work history and the responsibilities typical for a Medical Surgical Nurse at the Skin and Laser Center of New Jersey, here are six original resume statements that reflect high-impact responsibilities missing from your existing work history:
- **Administered medications and monitored patient responses, ensuring safe and effective treatment outcomes.**
- **Collaborated with healthcare providers to develop personalized care plans based on patient needs.**
- **Assisted in maintaining sterile environments during procedures, adhering strictly to infection control standards.**
- **Educated patients on post-treatment care protocols, enhancing compliance and recovery rates effectively.**
- **Coordinated patient referrals to specialists, facilitating comprehensive care within the healthcare network.**
- Demonstrated excellent critical thinking skills during emergent situations, collaborating with team members to deliver timely interventions and stabilize patients.
- Reduced hospital readmission rates through thorough discharge planning and patient education.
- Provided high level of individualized care to adult patients across multiple medical specialties.
- Monitored patients before, during and after surgical operations to evaluate patient care.
- Educated patients and families on illnesses, medications and treatment plans.
- Recorded and measured patients' weight, temperature, respiration, and blood pressure.
- Assessed patient status during procedures to communicate abnormalities to physicians.
- Facilitated operations of [Number]-bed medical-surgical floor, managing resources and directing work of nursing staff and patient care technicians.
- Mentored new nursing staff by sharing clinical expertise, fostering professional growth within the unit.
- Assessed team members' workloads and pitched in to help in areas where need was most evident.
- Managed pre-op and post-operative patient care by stocking medical supplies and preparing operating rooms.
- Maintained a safe and clean environment for patients by adhering to infection control protocols and policies.
- Collaborated with interdisciplinary team members to develop comprehensive care plans for optimal patient recovery.
- Administered blood transfusions safely, monitoring for any adverse reactions or complications.
- Conducted thorough risk assessments for falls prevention measures, reducing fall-related injuries among patients in the medical-surgical unit.
- Improved patient outcomes by accurately assessing, diagnosing, and treating medical-surgical patients.
- Educated patients on disease prevention strategies, contributing to healthier lifestyle choices and overall wellbeing.
- Provided high-quality wound care management, promoting proper healing and minimizing complications.
- Assisted in surgical procedures, ensuring sterile technique and effective communication with the surgical team.
- Efficiently managed complex caseloads of diverse patient populations while maintaining attention to detail in documentation.
- Inserted catheters and completed tracheostomy for patients.
- Managed caseload of [Number] patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
- Advocated for and strived to protect health, safety, and rights of patient.
- Monitored hemodynamic variances to identify signs of life-threatening complications.
- Managed patient pain relief and sedation by providing non-pharmacological and pharmacological interventions.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Investigated and resolved issues affecting hospital operations and patient care.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
Work from home Human Resources Management/Sales Agent/Recruiter
Catalyst Solutions
Nashville, TN
10.2017 - 09.2022
- Assisting with day to day operations of the HR Management Department.
- Assist with billing using QuickBooks.
- First point of contact for all general HR enquiries, administration and correspondence.
- Ensuring all paperwork received is scanned and stored both electronically and on the employee’s paper file.
- Ensuring confidentiality of all personnel, office and company records.
- Prioritizing and managing own workload without supervision.
- Assist with payroll processing.
- Handle any employee issues.
- Data scraping/entry using Google Sheets/Microsoft Excel.
- Recruit new sales agents.
- Train new employees.
- Admin usage of Podio.
- Hire construction workers for different projects.
- Create new spreadsheets, distributing possible recruits to multiple agents.
- Cold call Construction businesses to offer our workers.
- Provide clerical and administrative support to all employees.
- Based on your transition to the Sales Agent role at Catalyst Solutions, here are six original resume statements that align with typical responsibilities for this position while reflecting high-value tasks not already expressed in your existing work history:
- **Facilitated customer outreach initiatives, generating leads and expanding the client base effectively.**
- **Utilized CRM software to track client interactions and streamline follow-up processes for optimal communication.**
- **Collaborated with marketing teams to create targeted promotional materials, improving market presence and customer awareness.**
- **Provided comprehensive support throughout the sales cycle, ensuring a seamless experience from inquiry to closure.**
- **Developed strong relationships with key clients, fostering trust and loyalty to drive repeat business opportunities.**
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Explained features and advantages of products or services to promote sales.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Achieved top performer status within the company due to consistent high sales numbers.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Research Assistant/Medical Assistant
Clinilabs Drug Development Corporation
New York, NY
11.2014 - 01.2021
- Review protocols to ensure efficiency in each study.
- Assist in insertion and removal of IV.
- Personal Assistant to two Clinical Research Coordinators.
- Assist in clerical work.
- Phlebotomy through straight stick as well as IV.
- Perform EKGs.
- Perform assessments on subjects.
- Collect laboratory specimens and assist the lab coordinator in centrifuging and shipping.
- Recruit subjects into specific studies based on qualification criteria.
- Supervise overnight visits for subjects who have been dosed.
- Coordinated participant recruitment strategies to enhance patient enrollment in clinical studies and trials.
- Conducted thorough assessments of subjects, ensuring adherence to study protocols and research integrity.
- Implemented data collection processes that improved accuracy and efficiency in laboratory specimen handling.
- Collaborated with cross-functional teams to streamline procedures for collecting and processing patient samples.
- Trained new team members on research protocols and best practices to maintain high-quality standards.
- Managed the logistics of overnight visits for subjects, enhancing their comfort during participation.
- Supported the preparation of regulatory documents, ensuring compliance with ethical standards in research activities.
- Analyzed laboratory results promptly to support timely decision-making in clinical research initiatives.
- Facilitated communication between patients and healthcare providers regarding study results and follow-up care plans.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
- Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.
- Spearheaded development of novel research methodology, setting new standard for future projects.
- Here are six original resume statements that fill in high-value responsibility gaps for the role of Research Assistant at Clinilabs Drug Development Corporation, reflecting your existing work history and style:
- **Conducted patient interviews to gather comprehensive medical histories for research study eligibility.**
- **Prepared and maintained detailed documentation of patient interactions to ensure compliance with protocols.**
- **Assisted in the analysis of laboratory data to support clinical trial outcomes and reports.**
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Supported grant writing efforts, securing essential funding for groundbreaking research projects.
- Utilized statistical software for data analysis, generating accurate insights into complex datasets.
- Elevated team's research capabilities by conducting comprehensive training sessions on advanced analytical software.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
Server/bartender
Stingers classic Bar and Grill
Wallington, NJ
03.2010 - 07.2018
- Perform beverage preparation.
- Provide excellent customer service.
- Operate cash register and manage money.
- Eager to keep my customers happy and coming back.
- Answering phones to make and cancel reservations, and also to handle with managerial work such as dealing with unhappy customers so that the problem at hand gets solved promptly.
- Based on the provided work history and the role of a Server at Stingers Classic Bar and Grill, here are six original resume statements that fill in high-value responsibility gaps:
- **Executed daily opening and closing procedures to maintain operational efficiency throughout service hours.**
- **Resolved customer complaints effectively, enhancing overall satisfaction and fostering repeat business.**
- **Managed inventory levels by conducting regular stock checks and placing orders as needed.**
- **Trained new team members on menu items, customer service standards, and operational protocols.**
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Medical Nursing Assistant
Sovereign Medical Group
Oradell, NJ
01.2011 - 02.2014
- Assisted Dr. Jay Rosen with catheter removals.
- Gave influenza shots.
- Phlebotomy.
- Vital signs.
- Analyzed urine microscopically and with a dip stick.
- Used the centrifuge to separate the sediment.
- Used the centrifuge for blood vials, also separated the serum for blood tests such as testosterone and such.
- Called patients to inform their test results.
- Answered phone calls to make and reschedule appointments.
- Performed EKG’s for one of the internist, Dr Karim.
- Followed Dr. Jay Rosen between two offices one in Oradell and the other in Ridgewood.
- Changed urinary catheter bags.
- Checked patients in.
- Based on the provided work history and the responsibilities typical of a Medical Assistant at Sovereign Medical Group, here are six original resume statements that fill in high-value responsibility gaps:
- **Administered patient intake processes to ensure accurate documentation and streamline appointment schedules.**
- **Coordinated with insurance providers to verify coverage and assist patients with claims inquiries.**
- **Managed inventory of medical supplies, ensuring adequate stock levels for efficient clinic operations.**
- **Executed patient education sessions on skincare regimens tailored to individual treatment plans.**
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
Customer Service
Dunkin Donuts
Wallington, NJ
09.2007 - 01.2012
- Influenced customers to purchase new beverages and foods.
- Maintained cleanliness and stock.
- Carried out transactions on the register.
- Based on the provided work history and the new role at Dunkin Donuts, here are six original resume statements that align with the responsibilities typical of a Customer Service position and reflect high-value tasks missing from the current work history:
- **Resolved customer inquiries efficiently to enhance satisfaction and promote brand loyalty.**
Education
Bachelor of Science - Nursing Practice
Dover Business College
Clifton, NJ12-2012
Bachelor of Science - Biology/Chemistry And Business Management
William Paterson University
Paterson, NJ05-2016
Skills
- Proficient in using Microsoft Office applications
- Excellent organization and administrative skills
- Positive and enthusiastic attitude with the ability to self-motivate
- Good interpersonal skills – personable and professional
- Excellent attention to detail
- Good problem-solving skills
- Good communication skills with the ability and credibility to build strong relationships and to operate at all levels are essential
- CAPA management
- Quality metrics
- Documentation control
- Quality management systems
- Auditing techniques
- Product inspection
- Internal auditing
- Process validation
- Strategic planning
- Calibration procedures
- Material specifications
- ISO standards
- Test method validation
- Documentation management
- Audit compliance
- Measurement system analysis
- Change control procedures
- Corrective action planning
- Validation protocols
- Sampling plans
- External auditing
- Lean manufacturing
- Regulatory dossiers
- Raw material questionnaires
- Gage R&R studies
- Quality policy development
- Supplier quality management
- Data analysis tools
- Visual inspections
- Customer complaint handling
- Customer service
- Training and development
- Relationship building
- Critical thinking skills
- Customer satisfaction
- Operational excellence
- Quality control analysis
- Policy and procedure implementation
- Project management
- Strong work ethic
- Quality improvements implementation
- Statistical process control
- Precise
- Experience in product analysis
- Leadership proficiency
- Time management
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Critical thinking
- Excellent communication
- Active listening
- Team leadership
- Team collaboration
- Organizational skills
- Quality control management
- Quality control tests
- Decision-making
- Employee supervision
- Analytical thinking
- Interpersonal skills
- Defect identification
- Quality inspection
- Task prioritization
- Self motivation
- Goal setting
- Conflict resolution
- Continuous improvement strategies
- Professionalism
- Inventory control
- Data collection
- Adaptability
- Staff supervision
Certification
- BLS AHA Expiration Date: 2024-03-23
- EKG Expiration Date: 2023-07-19
- Phlebotomy Expiration date: 2023-07-19
Interests
Cooking, exercising, spending time with loved ones, and staying healthy while taking great care of my patients and my work team!
Courses
- Assisting in Minor Surgeries
- Clinical Procedures
- Clinical Laboratory
- Medical Emergencies
- Computer Fundamentals
- Anatomy and Physiology I & II
- Phlebotomy/ Hematology
- Ethics
- Human Relations
- Clinical Psychology
- Electrocardiography (EKG)
- Medical Coding
- Medical Office Administration
- Pharmacology Lecture and Lab
- Medical Law and Ethics
- Medical Terminology I & II
- Group Dynamics
- Professional Career Development
- Business Law
- Business Management
- Behavioral/personality Psychology
- Computerized Insurance Billing
Internship
Cardiology Group, West Orange NJ 180 Hours September-December 2011
Timeline
Quality Assurance and Quality Control Coordinator
Elite Pharmaceuticals, Inc.
09.2021 - Current
Medical Surgical Nurse
Skin and Laser Center of New Jersey
09.2018 - 09.2023
Work from home Human Resources Management/Sales Agent/Recruiter
Catalyst Solutions
10.2017 - 09.2022
Research Assistant/Medical Assistant
Clinilabs Drug Development Corporation
11.2014 - 01.2021
Medical Nursing Assistant
Sovereign Medical Group
01.2011 - 02.2014
Server/bartender
Stingers classic Bar and Grill
03.2010 - 07.2018
Customer Service
Dunkin Donuts
09.2007 - 01.2012
Bachelor of Science - Nursing Practice
Dover Business College
Bachelor of Science - Biology/Chemistry And Business Management
William Paterson University