Anne Matis
North Highlands,CA
Summary
Adept in security and asset protection, I significantly boosted AT&T's sales revenue through empathetic customer service and effective problem-solving. My tenure at Wells Fargo honed my cash handling expertise, enhancing client trust and satisfaction. Known for a proactive learning approach and resilience, I excel in fast-paced environments, consistently meeting employer and client expectations.
Overview
40
40
years of professional experience
Work History
Asset Protection
Ben Williams
11.2018 - Current
Protected home and felines during extensive vacations of Mr. and Mrs. Williams while they tour Europe, Asia and the United States.
Customer Service Sales Representative
AT&T
08.2005 - 04.2010
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Customer Service Student Loan Division
Citibank
06.2002 - 08.2005
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Customer Service Student Scheduling and Payments
American River College
08.1989 - 06.1992
- Managed high-volume transaction processing, ensuring accurate and timely completion of daily tasks.
Customer Service Banker
Wells Fargo & Company
04.1985 - 07.1988
- Maintained up-to-date knowledge of banking regulations and compliance requirements, ensuring accurate processing of transactions.
Education
Bachelor of Science - Major - Finance, Minor - International Economics
CSUS Sacramento State University
Sacramento, CA06-1996
Skills
- Security and asset protection
- Prioritization and Scheduling
- Cross-selling products
- Cash handling and management
Timeline
Asset Protection
Ben Williams
11.2018 - Current
Customer Service Sales Representative
AT&T
08.2005 - 04.2010
Customer Service Student Loan Division
Citibank
06.2002 - 08.2005
Customer Service Student Scheduling and Payments
American River College
08.1989 - 06.1992
Customer Service Banker
Wells Fargo & Company
04.1985 - 07.1988
Bachelor of Science - Major - Finance, Minor - International Economics
CSUS Sacramento State University
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