Anne McSharry
OAKLAND,CA
Summary
Warm, passionate, efficient server with many years of varied experience, from fine dining casual to Michelin starred service. Ability to remain calm, positive and poised in all situations. Committed to providing gracious and outstanding service, anticipating guest needs and collaborating with colleagues. Detail-oriented and reliable team player with strong organizational skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Mago
06.2022 - Current
- Mastered daily changing tasting menu with beverage pairing, alerting guests with allergies and/or dietary restrictions to safe options.
- Delivered all aspects of service: greet, seat, take order, serve, clear, process payment, buss and reset table.
- Trained new staff on operations, verbiage, and service.
- Elevated service levels as we came out of Covid restrictions.
Server
Ceron
09.2021 - 05.2022
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and cocktails/wines, suggesting pairings and appropriate options for food allergy concerns.
- Developed relationships with locals and regular out of town visitors ensuring repeat guests.
- Performed all aspects of service from warm welcome to fond farewell.
Server
Longbranch
10.2019 - 01.2020
- Carried out opening, closing and shift change duties to keep restaurant working efficiently and ready to meet customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience with grace and poise as most experienced server.
- Cultivated warm relationships with regular customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Top Hatters
03.2019 - 10.2019
- Participated as integral staff member in opening this Vietnamese restaurant, offering first time owner suggestions on FOH operations/management solutions.
- Performed all aspects of service in gracious and warm manner.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and offered excellent service to guests, successfully increasing referrals and repeat business.
Server
Mourad
01.2018 - 03.2019
- Mastered ever evolving Moroccan inspired ala carte and tasting menu with beverage pairings.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated service levels and verbiage leading by example and working with service manager.
- Received most requests from return guests and most positive reviews on social media.
Concierge
Claremont Resort And Spa
10.2014 - 05.2017
- Delivered prompt and professional service to guest requests for dining, transportation and entertainment.
- Juggled wide variety of guest and colleague situations from mundane to emergencies with calm, thoughtful organized responses.
- Treated all guests as unique individuals, tailoring approach to meet their needs.
Host, Server and Lead Server
Sante At The Sonoma Mission Inn
05.2011 - 10.2014
- Recognized and cultivated relationships with locals, creating intimate and satisfying experiences worth repeating.
- Exceeded guest and management expectations with menu knowledge, service standards and passion for excellence.
- Managed cheese cart and delivered tableside cheese service with wine pairings
- Two time winner of Colleague of the Month Award.
Education
No Degree - Landscape Architecture
University of California, Berkeley
Berkeley, CANo Degree - Art And General Education
Laney College
Oakland, CASkills
- Committed Team Player
- Skilled in Wine Pairing
- Unobtrusive Suggestive Selling
- Warm, Authentic, Engaging Service
- Uncanny Attention to Detail
Certification
- WSET Level One certified Sommelier
Volunteer Service at Hopalong Animal Rescue
Cat Care and Kitten Socialization Specialist for 7 years.
Timeline
Server
Mago
06.2022 - Current
Server
Ceron
09.2021 - 05.2022
Server
Longbranch
10.2019 - 01.2020
Server
Top Hatters
03.2019 - 10.2019
Server
Mourad
01.2018 - 03.2019
Concierge
Claremont Resort And Spa
10.2014 - 05.2017
Host, Server and Lead Server
Sante At The Sonoma Mission Inn
05.2011 - 10.2014
No Degree - Landscape Architecture
University of California, Berkeley
No Degree - Art And General Education
Laney College
- WSET Level One certified Sommelier
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