Anne M. Palkovic
Miami Beach,FL
Overview
8
8
years of professional experience
Work History
Director of Guest Relations
Oney Brands
07.2022 - Current
- Pivotal role in shaping the guest experience across our diverse portfolio of over 200 food retail franchises, including renowned brands such as Starbucks, Papa John's, Topper's Craft Creamery, and more. With over $580 million in gross sales, leadership will be instrumental in enhancing guest relations and fostering brand loyalty across our expansive operations.
- Develop and implement comprehensive customer experience strategies that align with our business objectives, driving guest satisfaction and loyalty across all brands in our portfolio.
- Conducted regular performance evaluations and provided constructive feedback to support individual team member development.
- Managed a team of Guest Relations agents, fostering teamwork and providing continuous feedback for professional growth.
Regional Account Executive
Starbucks Corporation
01.2018 - 06.2022
- Expanded market share of within the region by identifying growth opportunities and collaborating with cross-functional teams with in Starbucks South Florida.
- Achieved regional sales goals generating approximately $129 million annually by coordinating sales teams, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by developing and implementing strategic account plans.
- Developed strong partnerships with vendors to secure sale, and pricing on products, maximizing profit margins across 100+ stores.
Education
Bachelor of Business Administration - Finance
University of Florida
Gainesville, FL06-2018
Skills
- Hospitality industry
- Exceptional communication
- Effective delegation
- Guest satisfaction focus
- Sales expertise
- Problem Solving
- Relationship building
- Sales team training
Timeline
Director of Guest Relations
Oney Brands
07.2022 - Current
Regional Account Executive
Starbucks Corporation
01.2018 - 06.2022
Bachelor of Business Administration - Finance
University of Florida
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