Detail-oriented professional with strong communication and problem-solving skills. Experienced in creating custom vacation packages and enhancing guest experiences through effective training and support.
Overview
3
3
years of professional experience
Work History
Welcome Ambassador
Marriott Vacations Worldwide
Orlando , FL
01.2024 - Current
Greeted guests and shared detailed information about facility offerings, creating welcoming and informative experiences.
Provided information on resort amenities and local attractions, enhancing guest satisfaction and enjoyment.
Addressed customer inquiries regarding programs, services, and events.
Trained new staff on customer service standards and resort procedures, ensuring consistent quality of service.
Vacation Planner
Universal Studios
Orlando , FL
09.2023 - 02.2026
Provided expert advice on park events, shows, and dining experiences for clients.
Designed custom vacation packages for diverse customer preferences and budgets.
Educated customers about product features and benefits to enhance sales.
Suggested additional products or services that may benefit the customer's needs.