Anne Noel
Douglasville,Ga
Summary
Focused goal, seeking a position in which I can make a significant contribution to your company through an increase in sales volume,quality customer service. PERSONAL STRENGTHS: Sincerely enjoy serving the public, excellent listening skills; dedication and drive as a hard working individual. Superlative communication and team building skills; ability to manage multiple tasks in a pressured environment. Well rounded, maintaining a professional statue that has allowed me to work to the best of my abilities. I consider myself to be a Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrating success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives.
Overview
15
15
years of professional experience
Work History
Beauty Salon Owner
CROWNED BEAUTY BAR
04.2019 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Capitalized on social media platforms to increase market awareness and recruit cosmetologist
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Learned and remained updated on statutory requirements and regulations.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
Customer Service Agent
Verizon Wireless
10.2016 - 01.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Facilitated communications through management of inbound and outbound customer calls.
Customer Service Associate
Concessions H&H, Hartsfield
02.2014 - 12.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Accountant Auditor/ Customer Service
Burlington Coat Factory
08.2008 - 11.2013
- Duties consisted in cashing out cashiers at the end of there shift, verifying safe and cash deposit before sending to bank, keeping records of cashier shortages and overages, constant monitoring of payroll
- Monitored 100+ employee team while handling day- to-day accounting processes and financial accuracy.
- Completing a sales report each day for prior nights sales of each department therefore fixing any cashier errors
- Human Resource responsibilities such as new hire and termination paperwork
- Complete organization of various paperwork within the office
- Attend front registers and aid cashiers in any register issues or questions
- Distribute pay check as well as doing payroll to be sent to corporate.
Inventory Auditor
Rgis
02.2008 - 10.2008
- Attend Variety of different stores Such as Wal-Mart, Bj’s, Target etc and scan each and every item in the store conducting and inventory of items in the store
- Work till every item is scanned( average speed per hour: 783 items/hr)
Education
MASTER COSMETOLOGIST - Cosmetology
Empire Beauty School - Kennesaw
Kennesaw, GA11.2024
Bachelor of Science - Business
West Georgia Technical College
Atlanta, GA06.2018
High School Diploma -
Olympic Heights High School
Boca Raton, FL05.2009
Skills
- Hiring and Onboarding
- Customer Data Confidentiality
- Budgeting and Cost Control
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
Languages
French-creole
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The cave you fear to enter contains the treasure you seek.
Joseph Campbell
Timeline
Beauty Salon Owner
CROWNED BEAUTY BAR
04.2019 - Current
Customer Service Agent
Verizon Wireless
10.2016 - 01.2019
Customer Service Associate
Concessions H&H, Hartsfield
02.2014 - 12.2016
Accountant Auditor/ Customer Service
Burlington Coat Factory
08.2008 - 11.2013
Inventory Auditor
Rgis
02.2008 - 10.2008
MASTER COSMETOLOGIST - Cosmetology
Empire Beauty School - Kennesaw
Bachelor of Science - Business
West Georgia Technical College
High School Diploma -
Olympic Heights High School
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