Ashley Smith

• Put together realistic budgets based upon costs and fees for successfully operating business.
• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Trained and motivated employees to perform daily business functions.
• Learned and remained updated on statutory requirements and regulations.
• Capitalized on social media platforms to increase market awareness and recruit sales agents.
• Consulted with customers to assess needs and propose optimal solutions.
• Optimized team hiring, training and performance.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
• Verified parts and materials through audit inspections and independent checks.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Employed prompt decision-making and in-depth research to resolve issues.
• Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.

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• Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
• Provided outstanding coaching to employees to boost productivity.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Reconciled daily sales, returns and financial reports in QuickBooks.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Investigated and resolved customer inquiries and complaints quickly.
• Delivered prompt service to prioritize customer needs.