Anne Omer
Lanham,MD
Summary
Customer-focused Retail Associate with a deep understanding of retail dynamics and exceptional customer service standards. Proven track record in delivering quality product recommendations that consistently meet and exceed customer expectations. Dedicated to driving sales through effective execution of service initiatives, resulting in increased customer satisfaction. Additionally, recognized as a compassionate Hospital Volunteer for high productivity and efficient task completion, excelling in communication and teamwork to enhance the patient experience in fast-paced healthcare environments.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate Worker
Rainbow Clothing
Lanham, MD
05.2024 - Current
- Maintained knowledge of sales and promotions, return policies, and security practices.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Answered questions about current promotions and resolved issues according to store policies.
- Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
- Unboxed new merchandise and restocked shelves in appealing, organized arrangements to promote items.
- Maintained a neat and organized store environment.
Assistant Soccer Coach
03.2023 - 06.2023
- Instilled love of sport by helping players to fully grasp gameplay.
- Guided players on technical, tactical, physical, and mental aspects of the game.
- Created a positive atmosphere at practices by motivating players through positive reinforcement.
- Planned strategies and selected optimal team lineups to execute game plans.
- Assisted head coach in developing and implementing team strategies.
Food Packaging Volunteer
Diyanet Center Of America
01.2023 - 02.2023
- Pre-assembled boxes for easy use in food distributions to needy families and dependent food banks
- Checked incoming food shipments for expiration dates and signs of contamination before incorporating items into existing stock
- Labeled and stacked inventory upon delivery to maintain an organized storage area
Restocking and Organization Volunteer
Howard University Hospital
08.2022 - 01.2023
- Helped transport materials to a different part of the hospital
- Organized testing tubes, hospital gowns, and stethoscopes
- Restocked whatever necessary i.e hospital gowns
Filing Volunteer
Howard University Hospital
03.2022 - 07.2022
- Helped organize files
- Made labels on Word documents to put on files
- Organized shelves and paperwork in alphabetical order
Receptionist
Howard University Hospital
09.2021 - 02.2022
- I built relationships with patients using professionalism and sensitivity in all communications
- Received, screened, routed, and responded to incoming telephone calls
- Prepared supplies to help staff conduct appointments
- Greeted guests and offered appropriate assistance, directions, and information
- (once served as a translator)
- Submitted documentation of volunteer activity to supervisor for recordkeeping
Education
Political Science
Howard University
Washington, DC05-2027
Political Science
The University Of Maryland, Baltimore County
Catonsville, MD05.2024
High school diploma - English 9, Arabic, Geometry, US History, Physics, English 10, Arabic, Algebra II, Chemistry, World History, English 11, Arabic, Pre-Calculus, AP Biology, AP Government, Computer tech, Arabic, AP Language and Composition, AP Calculus, AP Biology
Al-Huda School
College Park, Maryland06.2023
Skills
- Customer relations
- Verbal communication
- Multitasking
- Collaboration
- Skills development
- Problem-solving
- Goal-setting
- Cash handling proficiency
- Merchandise display
- Stock replenishment
Projects
MYSTI Research, Research regarding the mental health of Youth, 07/01/22, 08/31/22, Created PowerPoint on mental health and causes., Gave potential solutions., Presented it., Created a survey and distributed it.
Timeline
Retail Sales Associate Worker
Rainbow Clothing
05.2024 - Current
Assistant Soccer Coach
03.2023 - 06.2023
Food Packaging Volunteer
Diyanet Center Of America
01.2023 - 02.2023
Restocking and Organization Volunteer
Howard University Hospital
08.2022 - 01.2023
Filing Volunteer
Howard University Hospital
03.2022 - 07.2022
Receptionist
Howard University Hospital
09.2021 - 02.2022
Political Science
Howard University
Political Science
The University Of Maryland, Baltimore County
High school diploma - English 9, Arabic, Geometry, US History, Physics, English 10, Arabic, Algebra II, Chemistry, World History, English 11, Arabic, Pre-Calculus, AP Biology, AP Government, Computer tech, Arabic, AP Language and Composition, AP Calculus, AP Biology
Al-Huda School