Anne Pham
Orange,CA
Summary
Knowledgeable Regional Director of Operations with over 10 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
20
20
years of professional experience
Work History
Regional Manager of Operations
HEARTLAND DENTAL
Las Vegas, NV
01.2018 - Current
- Analyze business reporting, create recommendation and action to attainment of yearly budgetary and contribution goals
- Prioritizing supported practice performance issues to ensure issues impacting Same Office Growth (SOG), revenue and profitability (EBITDA) are addressed
- Hired talented, trainable team members and drove new business strategies to grow revenues.
- Oversaw development of organization's network and established relationships with community stakeholders.
- Analyzed regional market trends to discover new opportunities for growth.
- Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
- Organized and conducted recruiting events at area colleges.
- Improved individual location efficiency through effective leadership restructure.
- Expanded business, developed revenue and managed market gains.
- Handled human resource concerns and established plans to handle issues consistently and efficiently.
Operations Manager
SMILE BRANDS, INC
Orange County, CA
01.2012 - 01.2018
- Recruited to run multi-million dollar, multi-specialty office
- Later opened De-Novo location and promoted overseeing multiple dental facilities within market
- Identified and correct ineffective business processes and restructured back office standard operating procedures to align with corporate objectives and boost profitability by maintaining an average $2M annual revenue
- Consistently surpasses sales targets, annual budgets and strategic business goals
- Forging relationships with doctors
- Building and retaining effective teams: Coaching, feedback, and developmental opportunities
- Continuous review and tracking of KPI for budget, operational metrics to identify and correct issues and concerns
- Balanced operations cost: Controlled labor and Dental/Lab supplies
- Developed framework to guide project approach and decision making
- Ensure office compliances with established company policies
- Attend annual National leadership meetings, conventions and weekly market operational calls
- Communicate with staff, Market Dental Director and other providers on a regular basis to ensure they have the information and support they need to do their jobs
- Smile Brands EOM Committee Advisory Member.
Account Executive/Sales Consultant
UMAC, RADIOLOGY SALES & SERVICES
Orange County/Los Angeles, CA
01.2010 - 01.2012
- Drafted proposals to diagnostic facilities/hospitals and solicit business with C-level executives
- Develop sales and marketing programs for corporate account business
- Grow increment revenue for imaging sales force through new account acquisition
- Liaison for training & installation of equipment’s
- Promoted and foster account relationships with various sales representatives & physicians
- Generated sales of 1.8+million in revenue.
Office Director
PELICAN COAST DENTAL CORPORATION
Newport coast, CA
01.2008 - 01.2010
- Recruited to run multispecialty office in Newport Coast, guiding the startup and management of a full spectrum dental care operations
- Recruitment for dental specialist, assistant and front desk staff
- Handled staff on a variety of projects and trained new recruits on work processes
- Prepared key project proposals and prepared important business reports (A/R and EOM)
- Implemented software system to speed up information in recording
- Marketing and Advertising, both external and internal.
Sales Specialist
BLOOMINGDALES
Newport Beach, CA
01.2005 - 01.2008
- Offered exceptional customer service to differentiate and promote the high-end fashion retailer name brand
- Responsible for increasing daily allowance
- Cashier duties in various areas such as returns, imposed store policies, purchasing, returns etc
- Promote Bloomingdales items including Credit Cards, for promotional purchases
- Customer Services: customer inquiries
- Assist various department managers during special events.
Education
Bachelor of Arts - Psychology and Social Behavior
University of California, Irvine
Irvine, CASkills
- Leadership training
- Operations Oversight
- Business Management
- Performance Analysis
- KPI Tracking
- Employee Development
- Multimillion-dollar P&L Management
- Cross-functional team management
- Performance Evaluation and Monitoring
- Strategic planning and execution
References
References available upon request.
Timeline
Regional Manager of Operations
HEARTLAND DENTAL
01.2018 - Current
Operations Manager
SMILE BRANDS, INC
01.2012 - 01.2018
Account Executive/Sales Consultant
UMAC, RADIOLOGY SALES & SERVICES
01.2010 - 01.2012
Office Director
PELICAN COAST DENTAL CORPORATION
01.2008 - 01.2010
Sales Specialist
BLOOMINGDALES
01.2005 - 01.2008
Bachelor of Arts - Psychology and Social Behavior
University of California, Irvine