Anne Philbin
Pittsburgh,PA
Summary
Accomplished marketing professional with demonstrated success developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager talented in building teams and motivating personnel to new levels of performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Lending Product Manager
PNC Bank
Pittsburgh, PA
08.2022 - Current
- Developed product roadmaps to help guide the development of new products.
- Collaborated with stakeholders to define product requirements and user stories.
- Identified customer needs through user interviews, surveys, focus groups, and other feedback mechanisms.
- Monitored industry trends and identified opportunities for innovation within the product portfolio.
- Established relationships with third party developers who could extend the reach of our products.
- Defined and analyzed product metrics to facilitate growth of product.
- Assessed projects against budgets and timelines, keeping team and assignments on task.
Product Innovation Development Analyst
PNC Bank
Pittsburgh, PA
08.2022 - 05.2024
- Maintained project plans, tracked progress and identified areas of improvement.
- Generated test cases and conducted testing cycles for new software releases.
- Implemented data migration strategies from legacy systems into the new platform.
- Recommended improvements to facilitate team and project workflow
- Completed 4 rotations over 18 months in different areas of the bank, focusing on strategy, product development, the customer experience, and the agile work environment.
- Coordinated the sorting and distribution of incoming and outgoing mail regarding complaints.
- Oversaw Executive Client Relations team mailbox to manage customer complaints.
- Conducted monthly focus group sessions to assess product performance.
Digital Sales Executive
FedEx
Phoenix, AZ
05.2021 - 07.2022
- Developed and executed digital sales strategies to increase customer engagement
- Enhanced revenue by cultivating long-term customer relationships
- Fostered client relationships by understanding and addressing specific needs
- Assessed database entries for accuracy in pipeline management
Education
BBA - Marketing
University of Dayton
Dayton, OH05-2021
Skills
- Research and trend analysis
- Troubleshooting and QA
- Brand building
- Competitor tracking
- Marketing Analytics
- Data-driven decision-making
Certification
- Louisiana State University Project Management Certificate
Timeline
Retail Lending Product Manager
PNC Bank
08.2022 - Current
Product Innovation Development Analyst
PNC Bank
08.2022 - 05.2024
Digital Sales Executive
FedEx
05.2021 - 07.2022
BBA - Marketing
University of Dayton