Anne Randall
Covington,OH
Summary
Dedicated professional with strong customer service skills, emphasizing punctuality and teamwork. Experienced in maintaining cleanliness and supporting residents, ready to enhance client satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Housekeeper
Kettering Health Troy
09.2024 - Current
- Maintained cleanliness and sanitation standards throughout patient areas and common spaces.
- Utilized cleaning equipment and chemicals safely to ensure effective disinfection procedures.
- Collaborated with nursing staff to address specific housekeeping requests promptly.
- Implemented efficient cleaning schedules to optimize time management and workflow.
- Assisted in training new housekeeping staff on best practices for cleanliness and safety protocols.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Caregiver
Brookdale Assisted Living
01.2024 - 09.2024
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored health status, reporting changes to nursing staff for timely interventions.
- Developed and maintained positive relationships with residents and families, enhancing community engagement.
- Trained new caregivers on best practices for resident care and facility procedures.
- Organized recreational activities, promoting social interaction and mental well-being among residents.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Patient Access Representative
Kettering Medical Center
05.2023 - 01.2024
- Facilitated patient registration processes, ensuring accuracy and efficiency in data entry.
- Managed insurance verification, enhancing eligibility confirmation for incoming patients.
- Assisted in resolving patient inquiries, providing timely information and support.
- Reviewed and processed prior authorization requests for medical services and procedures.
- Coordinated with healthcare providers to gather necessary documentation for approval.
- Utilized electronic health record systems to track authorization workflows and ensure compliance.
- Analyzed denial trends to identify opportunities for process improvement and training needs.
- Collaborated with insurance companies to resolve complex cases and expedite approvals.
Dental Front Office Receptionist
Family Health Services Darke County
11.2021 - 05.2023
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Processed patient intake forms and verified insurance information for accuracy.
- Coordinated communication between patients and dental staff to enhance service delivery.
- Maintained organized patient records using electronic health record (EHR) systems.
- Assisted in billing-related inquiries, ensuring clarity and prompt resolution for patients.
- Trained new front office staff on administrative processes and customer service best practices.
- Developed strategies for improving patient engagement through follow-up communications.
- Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
Sales Associate
Marshalls Department Store
01.2021 - 11.2021
- Provided exceptional customer service to enhance shopping experience and foster customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Trained new sales associates on product knowledge, store policies, and effective sales techniques.
- Resolved customer inquiries and complaints efficiently, maintaining high satisfaction ratings.
- Collaborated with team members to achieve monthly sales targets through strategic merchandising initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Mary Kay Consultant
Mary Kay
02.2020 - 01.2021
- Developed personalized skincare regimens for clients, enhancing customer satisfaction and loyalty.
- Conducted product demonstrations to showcase benefits of skincare and cosmetics, driving sales engagement.
- Maintained inventory management systems to ensure product availability and optimize stock levels.
Caregiver
Brookdale Assisted Living
01.2017 - 01.2020
- Provided compassionate personal care and support to residents, enhancing quality of life.
- Assisted with daily living activities, ensuring comfort and dignity for all residents.
- Monitored health conditions and reported changes to nursing staff promptly.
- Maintained a clean and safe environment, adhering to health and safety regulations.
- Coordinated recreational activities that promoted social engagement among residents.
- Trained new staff in caregiving protocols and standards of care delivery.
Cook/Server Assistant
Brookdale Assisted Living
01.2017 - 01.2020
- Supervised kitchen staff to ensure compliance with food safety regulations.
- Developed and implemented new menu items based on resident preferences and dietary needs.
- Maintained inventory levels, reducing waste through efficient stock management practices.
- Trained new cooks in food preparation techniques and best practices for kitchen operations.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Sales Associate
Kohls Department Store
09.2016 - 01.2017
- Implemented in-store promotions that increased product visibility and boosted sales performance.
- Analyzed sales trends to identify opportunities for improved product placement and inventory turnover.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
No Degree -
Purdue Global
06-2026
High School Diploma -
Covington High School
Covington Ohio05-2017
High School Diploma -
Upper Valley Career Center
Piqua, OH05-2017
Skills
- Teamwork
- Customer service
- Time management
- Client Relationship
- Punctual
Timeline
Housekeeper
Kettering Health Troy
09.2024 - Current
Caregiver
Brookdale Assisted Living
01.2024 - 09.2024
Patient Access Representative
Kettering Medical Center
05.2023 - 01.2024
Dental Front Office Receptionist
Family Health Services Darke County
11.2021 - 05.2023
Sales Associate
Marshalls Department Store
01.2021 - 11.2021
Mary Kay Consultant
Mary Kay
02.2020 - 01.2021
Caregiver
Brookdale Assisted Living
01.2017 - 01.2020
Cook/Server Assistant
Brookdale Assisted Living
01.2017 - 01.2020
Sales Associate
Kohls Department Store
09.2016 - 01.2017
No Degree -
Purdue Global
High School Diploma -
Covington High School
High School Diploma -
Upper Valley Career Center