Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Anne Sherwood

Anne Sherwood

Massage therapist
Abilene,TX

Summary

Dynamic spa owner with a proven track record at Healthy Skin, excelling in operations management and client relations. Successfully increased revenue through innovative marketing strategies and enhanced customer satisfaction by implementing personalized service approaches. Skilled in budget planning and employee training, fostering a high-performing team dedicated to excellence.

Overview

2013
2013
years of professional experience
1
1
Certification

Work History

Spa Owner

Self Employed
  • Provided outstanding service to ensure clients received personalized experiences.
  • Implemented safety protocols and maintained a clean spa facility to ensure client well-being and comfort.
  • Maintained optimal stock by mitigating risks of expired product wastage.
  • Led regular team meetings to discuss goals, challenges, and successes, promoting open communication among staff members.
  • Resolved client concerns promptly and professionally, ensuring their satisfaction with the spa experience and preserving a strong reputation within the industry.
  • Implemented referral strategies for satisfied customers to suggest spa services, increasing clientele.
  • Developed a loyal clientele through consistent high-quality services and attentive care.
  • Maintained accurate financial records, tracking expenses, revenue, payroll, and inventory management.
  • Increased revenue by implementing effective marketing strategies and promotional campaigns.
  • Evaluated treatment offerings regularly, introducing innovative techniques to maintain a competitive edge in the market.
  • Optimized appointment booking processes through the implementation of an easy-to-use online scheduling system.
  • Managed daily operations, ensuring smooth workflow and efficient scheduling for staff members.
  • Analyzed market trends to make informed decisions regarding pricing structures and service offerings that catered to client needs.
  • Streamlined spa service offerings to increase efficiency while maintaining high standards of quality.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Enhanced relationship-building by engaging successfully with clients.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Outlined core responsibilities as part of creating foundational team.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Reduced operational risks while organizing data to forecast performance trends.

Owner Janitorial Company

Self Employed Services
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Expanded business into new markets, cond
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Massage Therapist

Healthy Skin
09.2007 - 09.2012
  • Utilized myofascial therapy methods to alleviate muscular stress.
  • Explored evolving techniques within massage therapy industry.
  • Offered clear directives to prepare clients for scheduled treatments.
  • Established a positive ambiance that put clients at ease.
  • Evaluated client conditions to recommend appropriate massage therapy methods.
  • Demonstrated empathetic engagement to ensure clarity of treatment plans.
  • Executed rigorous safety protocols within the treatment environment, creating a secure space for clients.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Achieved higher client contentment by ensuring a pristine and welcoming atmosphere.
  • Cultivated strong client relationships by consistently engaging in professional communication.
  • Tailored massage methods to meet unique client needs, enhancing relaxation.
  • Applied anatomical and physiological insights to optimize massage techniques.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Scheduled client meetings, managed incoming calls, welcomed clients.
  • Provided clear, concise instructions to clients to prepare for massage services.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Researched new techniques to stay up to date with trends and developments in massage therapy industry.
  • Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
  • Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
  • Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
  • Addressed specific client concerns through targeted therapeutic massage interventions.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Cultivated customer loyalty through targeted therapeutic massage techniques for diverse needs.
  • Maintained accurate client records for effective treatment planning and progress tracking.
  • Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
  • Boosted repeat business through outstanding customer service and personalized massage experiences.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
  • Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
  • Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
  • Promoted wellness by educating clients on self-care and stress management techniques.
  • Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
  • Enhanced financial gains by offering and executing additional services, including hot stone therapy and body scrubs.
  • Assessed medical histories and conditions of clients to determine contraindications to massage services.
  • Utilized diverse techniques such as aromatherapy, cupping, and hot stones to enrich treatments.
  • Collaborated with physical therapists and other medical professionals to provide holistic care.
  • Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
  • Improved overall client well-being with customized aromatherapy blends during massage sessions.
  • Utilized feedback from clients to refine massage techniques and treatment approaches, continually improving service quality.
  • Conducted initial consultations to assess client needs, leading to personalized treatment plans that improved wellness outcomes.
  • Engaged in continuous professional development to stay abreast of latest trends and techniques in massage therapy.
  • Improved client mobility with targeted therapeutic massage, addressing specific musculoskeletal issues.
  • Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
  • Developed loyalty program that incentivized repeat visits, significantly boosting client retention rates.
  • Pioneered mobile massage service for elderly and immobile clients, extending wellness benefits to wider community segment.
  • Enhanced client relaxation and recovery by tailoring massage techniques to individual needs and concerns.
  • Conducted outreach to local businesses, establishing corporate wellness programs that expanded client base.
  • Organized special events and promotions for holidays and wellness awareness months, driving increased bookings during slower periods.
  • Designed and distributed educational materials on benefits of massage therapy, raising awareness and attracting new clients.
  • Streamlined appointment scheduling process, allowing for more efficient client service and increased daily bookings.
  • Fostered calming and welcoming environment, which contributed to positive client feedback and increased referrals.
  • Adapted massage methods for clients with specific conditions such as pregnancy or sports injuries, facilitating safe and effective therapy.
  • Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
  • Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.
  • Worked with clients to ascertain medical history, potential issues, and areas needing support.
  • Educated clients on benefits of massage and recommended home care techniques.
  • Administered Swedish, deep tissue and sports massage techniques.
  • Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Performed sanitization tasks to keep massage environment clean and safe.
  • Performed aroma therapies and specialized relaxation techniques.
  • Researched new massage techniques and treatments.
  • Prepared oils and lotions for massages.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Assessed clients to determine appropriate massage techniques to apply.
  • Developed customized massage programs to meet unique requirements.
  • Maintained accurate and up-to-date client records.
  • Utilized hot stones, aromatherapy and other therapeutic treatments.
  • Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
  • Analyzed postural assessments and range of motion.
  • Advised clients on lifestyle changes to improve alignment, posture, and gait for better long-term wellness.
  • Established and implemented massage protocols and procedures.

Education

Licensed Massage Therapist - Massage Therapy

Abilene Institute of Massage
Abilene, TX
08.2027

Biblical Studies

Pioneer Service School
Abilene, TX
07.2021

Bible Studies

Pioneer Service School
Abilene, TX
07.2011

Bible Studies

Pioneer Service School
Midland, TX
08.1990

Cooper High School
Abilene, TX
1989

Skills

  • Spa operations
  • Upselling services
  • Health and safety regulations
  • Employee training
  • Appointment scheduling
  • Staff management
  • Budget planning
  • Facility maintenance
  • Customer feedback analysis
  • Promotional events
  • Hygiene standards
  • Small business operations
  • Verbal and written communication
  • Relationship building
  • Customer relations
  • Value proposition development
  • Operations management
  • Client service
  • Sales leadership
  • Staff hiring
  • Business launch
  • Crisis management
  • Employee development
  • Business management
  • Bidding processes
  • Team oversight
  • Negotiation
  • Service quality assurance
  • Financial management
  • Marketing
  • Business administration
  • Administrative oversight
  • Consulting
  • Human resources
  • Contract management
  • Human resource management
  • Budget administration
  • Labor relations
  • Hiring and staffing
  • Contract negotiation expertise
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Effective leader
  • Employee motivation

Certification

Aromatherapy Experts

Fibromyalgia training

Cupping training

Hot Stone training

Deep Tissue training

Gua Sha training

Timeline

Massage Therapist

Healthy Skin
09.2007 - 09.2012

Spa Owner

Self Employed

Owner Janitorial Company

Self Employed Services

Licensed Massage Therapist - Massage Therapy

Abilene Institute of Massage

Biblical Studies

Pioneer Service School

Bible Studies

Pioneer Service School

Bible Studies

Pioneer Service School

Cooper High School

Similar Profiles

CREATE PROFILE