Anne Simpson
Alpharetta,GA
Summary
Dynamic professional with over a decade of experience in the transportation and retail sectors, specializing in impactful roles at Swift Transportation and Floor and Decor. Expertise in leveraging industry knowledge to enhance customer service and operational efficiency, supported by a strong background in optimizing operations and streamlining processes. Proven track record of leading cross-functional teams to achieve operational excellence while fostering positive relationships in collaborative environments. Recognized for excellent communication skills, adaptability, and a results-oriented approach to driving continuous improvement and achieving organizational goals.
Overview
15
15
years of professional experience
Work History
Operations Leader
Floor and Decor
Roswell, GA
03.2022 - 01.2026
- Directed operations of a store with a workforce of up to 100 employees. Championed the development of a collaborative team culture that led to improved safety performance. Oversaw adherence to OSHA regulations regarding workplace injuries and forklift certifications. Drove enhancements in inventory management and service metrics year-over-year. Advanced product and design market penetration initiatives.
Warehouse Supervisor
Floor and Decor
Roswell, GA
09.2020 - 03.2022
- Achieved $1 million in storage bay production growth during COVID-19 through effective operational strategies. Enhanced shipping and receiving processes, driving overall efficiency improvements. Maintained exemplary safety scores, contributing to a culture of safety and productivity.
Customer Service Supervisor
Floor and Decor
Roswell, GA
01.2019 - 09.2019
- Achieved high levels of customer satisfaction by leading a team of 10 service staff in a customer-first environment. Streamlined cash handling and scheduling processes to improve operational efficiency. Cultivated a positive workplace culture that promoted staff growth and effective resolution of customer inquiries.
Deco Pack out associate
Deco Pack
Roswell, GA
11.2018 - 01.2019
- Ensured department maintained optimal cleanliness and effective merchandising to support customer satisfaction and drive sales.
On-site Leader
Hugroup Dedicated
Monroe, GA
02.2018 - 10.2018
- Achieved successful startup of terminal operations with 13 office staff, 8 shop staff, and over 220 drivers for Walmart account in Monroe, GA. Established a unified team for office and drivers, laying the foundation for operational success. Developed and executed standard operating procedures, driving the company through critical startup phases. Enhanced processes and training programs, resulting in a strong culture of honesty, trust, and respect throughout the workforce.
Terminal Leader
Swift Transportation
Monroe, GA
04.2016 - 02.2017
- Cultivated strong relationships with internal and external customers, fostering a positive work culture that increased dry freight from 30% to 45% while managing P&L for entire location.
Upgrade Driver Leader
Swift Transportation
Decatur, GA
02.2014 - 04.2016
- Achieved seamless upgrade processes for drivers through effective support and guidance. Improved training delivery by supervising and scheduling Atlanta terminal instructors. Streamlined onboarding for drivers transitioning to Atlanta terminal, enhancing overall efficiency.
Driver Leader
Swift Transportation
Decatur, GA
01.2013 - 02.2014
- Achieved operational efficiency by managing daily activities of 50 OTR drivers. Maintained compliance with all relevant state and federal regulations, enhancing organizational integrity. Streamlined payroll processes and effectively handled home time requests and driver terminations.
Planner
Swift Transportation
Ocala, FL
02.2011 - 01.2013
- Achieved seamless product transportation through effective management of 4 distribution centers. Delivered compliant driver schedules that met state and federal regulations, enhancing operational efficiency. Fostered a culture of regulatory adherence within the transportation department.
Extended Coverage Team
Swift Transportation
Lake City, Fl
07.2010 - 02.2011
- Oversaw tracking and timely delivery of overnight shipments, adhering to company policies and legal requirements for up to 40 OTR drivers and trucks.
Education
Associates of Arts - Biology
Onondaga Community College
Syracuse, NY05.2001
Skills
- Strong focus on accuracy
- Workplace safety coordination
- Process optimization
- Collaborative problem-solving
- Innovative thinking
- Workforce development initiatives
- Inventory management expertise
- Cross-functional coordination
- Warehouse operations
- Customer relations
- Human resources management
- Proficient in handling multiple tasks
- Clear interpersonal communication
Timeline
Operations Leader
Floor and Decor
03.2022 - 01.2026
Warehouse Supervisor
Floor and Decor
09.2020 - 03.2022
Customer Service Supervisor
Floor and Decor
01.2019 - 09.2019
Deco Pack out associate
Deco Pack
11.2018 - 01.2019
On-site Leader
Hugroup Dedicated
02.2018 - 10.2018
Terminal Leader
Swift Transportation
04.2016 - 02.2017
Upgrade Driver Leader
Swift Transportation
02.2014 - 04.2016
Driver Leader
Swift Transportation
01.2013 - 02.2014
Planner
Swift Transportation
02.2011 - 01.2013
Extended Coverage Team
Swift Transportation
07.2010 - 02.2011
Associates of Arts - Biology
Onondaga Community College