Anne Taylor
Elizabeth
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
3
3
years of professional experience
Work History
Store Manager
Forever 21
12.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed a team of up to 65+ employees successfully in fast-paced environment through proactive communication and positive feedback.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Assistant Store Manager of Operations
Forever 21
07.2022 - 12.2023
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
Operations Supervisor
Forever 21
10.2021 - 07.2022
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Mentored new employees in back of house operations, fostering a supportive learning environment that promoted growth.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
Education
Associate of Science - Health Sciences
Union County College
Cranford, NJ08.2022
High School Diploma -
Park Slope Collegiate
Brooklyn, NY06.2018
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Recruitment and hiring
- Team Building and Leadership
- Operational Efficiency
Timeline
Store Manager
Forever 21
12.2023 - Current
Assistant Store Manager of Operations
Forever 21
07.2022 - 12.2023
Operations Supervisor
Forever 21
10.2021 - 07.2022
Associate of Science - Health Sciences
Union County College
High School Diploma -
Park Slope Collegiate