Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ANNE VENDITTI

Home Loan Specialist
North Salt Lake,UT

Summary

Dynamic Lead Account Manager with a proven track record at Discover Financial, showcasing customer service excellence and a knack for sales and office support. Elevated billing and retention strategies, achieving significant client satisfaction. Excelled in team collaboration and goal-oriented projects, adept in customer-focused service and efficient problem-solving.

Overview

14
14
years of professional experience

Work History

Home Loan Specialist

Discover Financial
Salt Lake City(Remote), UT
11.2020 - Current
  • Promoted to Billing Dept Specialist after a few months in Core.
  • Won a Top Performer Award, June 2021.
  • Promoted to Retention as Senior Account Specialist after from Billing Dept.
  • Served as a Retention Department representative on the Advisory Board during 2023.
  • Won Amazing Customer Experience (ACE) Star and Rockstar award Oct. 2024.
  • Won Amazing Customer Service (ACE) Star award Dec. 2024.
  • Promoted to Discover Home Loans Jan. 2025, as a Loan Specialist - Lead Generation.
  • Nationwide Multistate Licensing & Registry (NMLS) # 2686653
  • Cross trained for Document Specialist, May 2025

Accounts Receivable and Billing Specialist

Performance West Physical Therapy
Bountiful, UT
06.2019 - 10.2020
  • Managed collection of private pay, deductibles, and copays from patients.
  • Updated correspondence strategy for delinquent payments.
  • Handled phone inquiries from patients about their accounts.
  • Managed timely deposits of all patient and insurance funds.
  • Facilitated billing processes by retrieving necessary information from insurer portals.
  • Processed aging claims, reaching out to insurance companies.
  • Processed refunds.
  • Ensured adherence to Medicare, Medicaid, and other insurance company guidelines.

CNA/CHHA

Envision Homecare & Hospice
Ogden, UT
01.2017 - 07.2019
  • Administered direct patient care for homecare and hospice patients.
  • Performed personal care and ADLs, recorded vital signs.
  • Administered end-of-life care, providing comfort care, and documentation.
  • Received numerous requests from patients to be their designated CNA/CHHA.
  • Trained new team members regularly.

Front Desk Receptionist / Office Assistant

Southwest Children's Clinic
Salt Lake City, UT
05.2015 - 01.2017
  • Managing the front desk office and patient check-in area,
  • Handled the collection of medical co-pays and deductibles.
  • Scheduling appointments, making patient reminder phone calls, and collection calls.
  • Managed messages from patients for a team of six physicians.
  • Supervised phone operations and updated clinic's daily recorded message.
  • Managed supply orders efficiently.
  • Resolved billing discrepancies.
  • Handled office documentation processes including faxing and filing effortlessly.
  • Managed clinic operations by opening and closing routinely.
  • Balanced daily payment totals efficiently.
  • Supported doctors in fulfilling additional duties.

Health Care Assistant & Health Unit Coordinator

University of Utah Hospital
Salt Lake City, UT
03.2011 - 04.2015
  • Provided support to nursing team in Resource Department.
  • Worked in various departments including surgical, medical, and maternal.
  • Provided care across multiple ICUs and Huntsman Cancer Hospital.
  • Ensured comprehensive health monitoring and accurate documentation.
  • I served as a preceptor in the department and helped with training new employees.
  • Expanded role by undergoing Health Unit Coordinator cross-training.
  • Ensured accurate documentation through the Power Chart platform, Chart Logic EHR, and EPIC charting systems.

Education

Associates of Science - Health Sciences

Weber State University
Ogden, Utah
01.2012

Skills

  • Customer Service Excellence
  • Customer-Focused Service
  • Sales and Office Support
  • Teamwork and collaboration
  • Goal setting
  • Goal oriented

References

References available upon request.

Timeline

Home Loan Specialist

Discover Financial
11.2020 - Current

Accounts Receivable and Billing Specialist

Performance West Physical Therapy
06.2019 - 10.2020

CNA/CHHA

Envision Homecare & Hospice
01.2017 - 07.2019

Front Desk Receptionist / Office Assistant

Southwest Children's Clinic
05.2015 - 01.2017

Health Care Assistant & Health Unit Coordinator

University of Utah Hospital
03.2011 - 04.2015

Associates of Science - Health Sciences

Weber State University

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ANNE VENDITTIHome Loan Specialist