Anne Wilson
Attica
Summary
Dynamic and community-focused professional with a Bachelor of Arts in Sociology: Social Psychology and experience in social services, case management, and retail marketing. Skilled in relationship building, crisis planning, customer engagement, and social media management. Adept at balancing administrative responsibilities with client-facing roles to drive positive outcomes and foster long-term connections.
Overview
26
26
years of professional experience
Work History
Social Media Manager and Sales Associate
The Village Shirt Company
Almont, MI
01.2019 - Current
- Create, schedule, and publish engaging content aligned with brand identity across social media platforms.
- Respond to comments and messages to foster community engagement and provide customer service.
- Engage with clients in-store to deliver personalized service and build long-term customer relationships.
- Manage inventory, process transactions, and assist with merchandising.
- Support business growth through brand promotion and customer retention strategies.
Support Coordinator/ Social Worker
Macomb Oakland Regional Center
Clinton Township, MI
01.2003 - 01.2013
- Developed and facilitated Person-Centered Plans, crisis plans, and DD proxy assessments.
- Coordinated services across group homes, hospitals, schools, vocational programs, nursing homes, and community providers.
- Monitored data monthly, completed progress notes, and billed for services.
- Created budgets and service authorizations for internal and external providers.
- Conducted regular service reviews and adjusted plans as needed.
- Assisted with residential and vocational placements.
- Linked consumers and families with community resources.
- Prepared legal documentation and participated in guardianship hearings.
- Facilitated conflict resolution meetings among families, providers, and schools.
Milieu Manager
Lakeside Learning and Treatment Center
Kalamazoo, MI
01.2000 - 01.2003
- Maintained a safe, structured, and therapeutic inpatient youth treatment environment.
- Supervised direct care staff and supported patient engagement in treatment activities.
- Collaborated with interdisciplinary teams to implement individualized treatment plans.
- Assisted with admissions and discharges.
- Dispensed medication and monitored client behavior.
- Utilized de-escalation techniques to ensure safety and emotional regulation.
Education
Bachelor of Arts - Sociology: Social Psychology
Western Michigan University
Kalamazoo, MI2003
Skills
Case Management
Crisis Intervention
Person-Centered Planning
Customer Engagement
Social Media Content Creation
Community Resource Coordination
Conflict Resolution
Budget & Service Authorization
Inventory Management
Strong Communication and Customer Service Skills
Timeline
Social Media Manager and Sales Associate
The Village Shirt Company
01.2019 - Current
Support Coordinator/ Social Worker
Macomb Oakland Regional Center
01.2003 - 01.2013
Milieu Manager
Lakeside Learning and Treatment Center
01.2000 - 01.2003
Bachelor of Arts - Sociology: Social Psychology
Western Michigan University