ANNE WUNSCH
FL
Summary
Highly-focused and ambitious Human Resources Manager bringing over twenty years management experience with extensive customer service skills. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Corporate Director of Associate Relations
Concord Hospitality Enterprises Company
Remote
04.2023 - Current
- Managed 156 hotels with approximately 6,600 associates.
- Demonstrated leadership skills in managing workplace safety projects from concept to completion.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to develop and implement creative solutions to complex problems.
Area Human Resources Manager
B.F. SAUL HOSPITALITY
01.2018 - 04.2023
- Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
- Established measures to promote diversity and drive equal access to opportunity and advancement.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Enhanced employee satisfaction by implementing comprehensive training programs and fostering a positive work environment.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Devised hiring and recruitment policies for 70 employee company.
Assistant Area General Manager
B.F. SAUL HOSPITALITY
09.2016 - 12.2017
- Achieved a 95-97.9% employee engagement score for 2016/2017
- Responsible for all operational functions of daily operations for two Marriott brand hotels; TownePlace Suites and Springhill Suites.
- Successfully lead hotels through local state, and Marriott brand audit inspections, along with initiated company Star recognition, extra room bonus incentives/Your Choice Brand Program.
Operations Manager
MARRIOTT INTERNATIONAL GLOBAL RESERVATIONS CENTER
10.2014 - 09.2016
- Successfully oversee all aspects of call center operations to include worldwide network routing processes, managed call handling times, maintaining budgeted staffing levels for Marriott worldwide call center with over 400 agents.
- Responsible for Productivity, Conducting New Hire Orientation and Training, Quality Assurance and customer resolution desk.
- Improved employee engagement scores from 75% to 84% om 2015.
- Implemented Forbes Five Star Training and Increased Ritz-Carlton Brand Standard Audit Score to 89% above 85% goal.
Front of House Manager
THE RITZ CARLTON HOTEL COMPANY COCONUT GROVE
01.2013 - 09.2014
- Responsible for delivering a reliably high level of guest satisfaction within all front of the house areas, including front desk, hotel operator, bell stand, guest relations, concierge, and valet.
- Conducted New Hire Orientation and Training reporting directly to the General Manager.
Director of Housekeeping and Laundry
THE RITZ CARLTON HOTEL COMPANY COCONUT GROVE
01.2010 - 01.2013
- Managed a team of 27 to include, room attendants, housepersons, public areas and laundry associates.
- Responsible for inventory, purchasing and accounts payable for all linens and cleaning supplies.
- Consistently increased overall hotel cleanliness scores to 95%-97%.
- Increased Employee Engagement scores from 80% to 94%.
Education
Bachelor of Applied Science (B.A.SC - Hospitality Administration /Management
Florida International University
North Miami Skills
- Data Management
- Networking
- Flexible and Adaptable
- Social Perceptiveness
- Problem Resolution
- Decision-Making
- Teamwork and Collaboration
- Remote Office Availability
- Friendly, Positive Attitude
Certification
aPHR - Associate Professional Certificate in Human Resources
PHR - Professional Human Resources Certificate
Timeline
Corporate Director of Associate Relations
Concord Hospitality Enterprises Company
04.2023 - Current
Area Human Resources Manager
B.F. SAUL HOSPITALITY
01.2018 - 04.2023
Assistant Area General Manager
B.F. SAUL HOSPITALITY
09.2016 - 12.2017
Operations Manager
MARRIOTT INTERNATIONAL GLOBAL RESERVATIONS CENTER
10.2014 - 09.2016
Front of House Manager
THE RITZ CARLTON HOTEL COMPANY COCONUT GROVE
01.2013 - 09.2014
Director of Housekeeping and Laundry
THE RITZ CARLTON HOTEL COMPANY COCONUT GROVE
01.2010 - 01.2013
Bachelor of Applied Science (B.A.SC - Hospitality Administration /Management
Florida International University