Anne Audrey Mbamba Mbessa
West New York,NJ
Summary
Experienced client Advisor with a demonstrated history of working in the Fashion and retail industry. Passionate about Fashion and apparel design. Ambitious and goal-oriented with strong customer service skills that strive to craft long-lasting relationships with clients.
Overview
4
4
years of professional experience
Work History
Sales Associate
AMAFFi
New York, NY
07.2020 - 02.2022
- Create powerpoint research on Perfume ingredients and the world of Luxury premium services.
- Preparing boutique to welcome exclusive AMAFFi clients and doing research on luxury lifestyle to provide and outstanding service to clients
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
- Provided positive first impressions to welcome existing, new and potential customers.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Answered customer questions regarding sizing, precious materials used on perfumes bottles, rare and expensive natural ingredients perfumes contain and proper care for merchandise.
Client Advisor
PINK SHIRTMAKER LONDON
New York, NY
09.2018 - 06.2020
- Greet all clients with warm smile and asked open-ended questions to better understand customers needs
- Provide exceptional services at all times, educate clients on brand heritage while building and developing relationships and loyalty
- Lead entire client shopping experience, develop compelling outfit suggestions that exceed client expectations resulting in increased sales for more than $1000 per transaction on average
- Assist French-speaking clients to help convert and increase brand loyalty
- Responsible for store organization, inventory, stock, and floor merchandising
- Cultivate lasting relationships with clients through one-on-one interactions, clientele, outreach strategies, and consignments
- Consistently learning new product knowledge and staying updated on current fashion trends and competitor activity
- Educated and engaged customers through product demonstrations via video software.
- Met or exceeded sales goals and worked as team player in supporting other sales.
- Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
Beauty Advisor
Kohls Corp.
Gaithersburg, MD
04.2017 - 03.2018
- Analyzed customer skin to assess unique conditions and skin types
- Recorded notes for future reference, including customer preferences, services, and delivery
- Kept work areas, tools, and equipment clean and properly sanitized to minimize risk and cross-contamination
- Assisted clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
- Evaluated client needs and recommended treatments and strategies to achieve desired result while maintaining hair and skin health
- Created memorable customer experiences by including special services such as makeover during appointments
- Upsold additional products and services to increase sales by 30%
- Cultivated productive and positive relationships with customers built on loyalty and service
Education
High School Diploma -
Saint Thomas D'Aquin Institute
Bafoussam06.2013
Some College (No Degree) - Marketing Management And Research
Saint Jerôme Catholic University
DoualaSkills
- Fluent French
- Active listening
- Conflict Resolution
- Teamwork / Collaboration
- Quick thinking
- Microsoft Office
- Graphic design
- Makeup Application
- CAD fashion
- Video production
- Adobe Photoshop, Premiere Pro, After Effects
Accomplishments
- Exceeded monthly quota 3 times.
- Brought in 253 new customers at Thomas Pink.
- Sales - Increased sales by 40% over a two year period.
- certificate of completion AMAFFi Perfume House onboarding
Timeline
Sales Associate
AMAFFi
07.2020 - 02.2022
Client Advisor
PINK SHIRTMAKER LONDON
09.2018 - 06.2020
Beauty Advisor
Kohls Corp.
04.2017 - 03.2018
High School Diploma -
Saint Thomas D'Aquin Institute
Some College (No Degree) - Marketing Management And Research
Saint Jerôme Catholic University