Anneca Gardner
Leesburg,GA
Summary
Customer Service Representative with extensive experience in high-volume call center environments. Demonstrates professionalism, patience, and efficiency to minimize customer dissatisfaction and enhance loyalty. Skilled in troubleshooting, resolving complex issues, and managing customer accounts with accuracy and speed. Possesses strong computer proficiency, excellent telephone etiquette, and a consistent commitment to delivering exceptional customer experiences.
Overview
7
7
years of professional experience
Work History
Leasing Consultant
Artcraft Management
Jacksonville, FL
04.2019 - 10.2019
- Provided feedback on common issues, assisting management in identifying areas for improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted prospective tenants in property tours and lease signings.
- Managed leasing documentation and ensured compliance with policies.
- Collaborated with team members to optimize tenant satisfaction initiatives.
- Conducted market research to stay informed on competitive rental pricing.
- Facilitated move-in processes for new residents, ensuring smooth transitions.
- Maintained accurate records of tenant interactions and lease agreements.
- Developed marketing strategies to promote available properties effectively.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Customer Service Representative
Comcast
Jacksonville, FL
04.2015 - 04.2019
- Adapted quickly to new software tools, contributing to increased efficiency in operations.
- Developed knowledge of product offerings to provide accurate information and support.
- Participated in training sessions to enhance skills and stay updated on company policies.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Teleperformance USA
Albany, GA
09.2012 - 10.2014
- Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction.
- Assisted in troubleshooting technical issues, ensuring timely resolution for clients.
- Documented customer interactions accurately in CRM systems to maintain records.
- Collaborated with team members to streamline processes and improve service delivery.
Education
High School Diploma -
Darton College
Albany, GATimeline
Leasing Consultant
Artcraft Management
04.2019 - 10.2019
Customer Service Representative
Comcast
04.2015 - 04.2019
Customer Service Representative
Teleperformance USA
09.2012 - 10.2014
High School Diploma -
Darton College