Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Annelisa Mills

Raleigh,NC

Summary

Works independently, with minimal supervision to complete tasks. Demonstrates consistently strong work ethic and adherence to company policy and procedures. Service-focused employee bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Field Assistant

Farm Bureau Insurance
Raleigh, NC
01.2020 - Current
  • Managed over 50 customer calls per day.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Submitted claims and assessed damage to facilitate claims process for Insurance adjusters.
  • Completed high volume, time-sensitive tasks.
  • Handled difficult customers and problems efficiently and effectively.

Logistics Team Lead

Target
Raleigh, NC
01.2019 - 01.2020
  • Organized merchandise shelves and displays to promote and maintain visually appealing environments.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Organizational Computer Technician

Cree Inc
Durham, NC
01.2018 - 01.2019
  • Linked computers to network and peripheral equipment.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Re-vamped entire office appearance by organizing supplies and creating a better office flow.

Restaurant Hostess

Blue Note Grill
Durham, NC
01.2017 - 01.2018
  • Answered customer questions about hours, seating and menu information.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Greeted guests, scanned tickets, answered questions and helped with seat location.

Cook Shift Leader

Cinepolis USA
Vista, CA
01.2016 - 01.2017
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Performed daily checklists for cleaning cooking equipment, moping floors and sanitizing work areas.

Education

High School Diploma -

Vista High School
Vista, CA
06.2017

Completed Several Courses -

Miracosta College
Oceanside, CA

Skills

  • Clear and concise Communication
  • Dependable
  • Fast learner and hard worker
  • Organized and detail oriented
  • Reliable and honest team member
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Skilled in Microsoft Office and spreadsheet's, Exceed and Google Chrome

Certification

  • Certified Notary Public
  • ServSafe Certificate
  • Computer Safety Awareness


Timeline

Field Assistant

Farm Bureau Insurance
01.2020 - Current

Logistics Team Lead

Target
01.2019 - 01.2020

Organizational Computer Technician

Cree Inc
01.2018 - 01.2019

Restaurant Hostess

Blue Note Grill
01.2017 - 01.2018

Cook Shift Leader

Cinepolis USA
01.2016 - 01.2017

High School Diploma -

Vista High School

Completed Several Courses -

Miracosta College

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Annelisa Mills