Handle all types of customer service requirements in multi-lingual environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of 100+ customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask.
Overview
4
4
years of professional experience
Work History
Nanny
Self Employed
02.2023 - Current
Supported and guided baby (7– 13 months) in critical developmental stages
Reliable support for parents and baby
CPR certified
Organized and cleaned home after activities by picking up toys and straightening up play room
Prepared meals and snacks for children based on dietary guidelines
Built positive and nurturing environments to support child social and emotional growth
Assisted with light housekeeping duties
Supported children in play activities, meals, and snacks, hygiene and socialization
Monitored schedules to maintain sleeping, eating, and school schedules for children
Played games, worked on puzzles, and read books to young children
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback
Engaged with children on age-appropriate level
Graphic Designer
10.2020 - Current
Extensive knowledge of Procreate, Photoshop, Illustrator, and InDesign
Created digital image files for use in digital and traditional printing methods
Employed design fundamentals when selecting typography, composition, layout, and color in design work
Worked with clients to create designs that communicate their creative goals
Proficient in designing eye-catching and engaging designs tailored for various social media platforms and marketing campaigns, ensuring increased click-through rates and audience engagement
Determined requirements needed for creating graphics
Schedule projects and define time constraints
Conceptualize visuals based on requirements
Prepared mockups and present ideas
Developed illustrations, logos, and other designs using Adobe software
Applied use of appropriate colors and layouts for each graphic
Worked with clients to produce final design
Amended designs after feedback
Researched trends and projected industry changes to capitalize on emerging opportunities
Serve Team Leader
Inspiration Church
08.2021 - 06.2022
Leadership within start up church
Built community partnerships
Contacted community outreach programs and connected them with church
Planned, organized, and oversaw community outreach events
Created events for the church to serve that benefited time schedules, all ages, and location
Attended and prepared for monthly leadership meetings
Weekly mentorship meetings
Trustworthy…Handled monetary, food, and clothing donations and used them appropriately
Spoke to audiences and promoted events
Created graphic designs promoting events and church
Leasing Agent
Core Tech International, LLC
06.2020 - 08.2020
Costumer service oriented
Managed monthly rent and utility payments
Proficient in Yardi
Itemized payments into Excel for redundant checks and balances
Trustworthy… received, accounts, and deposited on average over $ 70,000 weekly
Discussed availability and matches customers to preferred living spaces
Showed property to potential tenants
Coordinated needed maintenance and repairs
Walked costumers through application and lease signing process
Prepared legal contracts (leasing agreements, addendums, utilities) and discussed them with applicants
Handled delicate situations with efficiency and understanding
Completed move in and move out inspections
Friendly with tenants and coworkers
Worked in non-English speaking environment
Teacher, Counselor, Mentor
Dream Center Leadership School
09.2019 - 06.2020
Vital people skills
Built community partnerships
Served homeless on Skidrow, Los Angeles
Feed the local community during peak COVID-19 pandemic
Assisted the elderly in peak COVID-19 pandemic
Assisted local community church in facility maintenance, cleaning, and set up/tear down during services
Helped in the organization of special events that catered to the caring of homeless, single parent families, and unwed mothers
Education for preteen youth in life skills and moral foundations
Taught Christian value life skills to community of Los Angeles
Oversaw non-English speaking environments and ensured safety and protocol