Annelise Mason
Meridian,ID
Summary
Resourceful and experienced worker offering expertise in customer service, data entry, and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
5
5
years of professional experience
Work History
Customer Service Representative II
Primary Health Medical Group
11.2021 - Current
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries quickly.
- Answered constant flow of customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Collected past due payments.
Department Clerk
Idaho Power
08.2022 - 01.2023
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
Automotive Service Advisor
Larry Miller Subaru
07.2021 - 11.2021
- Prepared invoices to customers, processed payments, and documented account updates.
- Generated, posted and attached information to claim files.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Barista
Dutch Bros
10.2018 - 02.2021
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
No Degree - Accounting Technology And Bookkeeping
College of Western Idaho
Nampa, IDSkills
- Invoice Processing
- Data Entry Accuracy
- Bank Reconciliation
- Microsoft Office Suite
- Microsoft Excel
- Call Center Operations
- Administrative Support
- Filing
- Customer Service
Timeline
Department Clerk
Idaho Power
08.2022 - 01.2023
Customer Service Representative II
Primary Health Medical Group
11.2021 - Current
Automotive Service Advisor
Larry Miller Subaru
07.2021 - 11.2021
Barista
Dutch Bros
10.2018 - 02.2021
No Degree - Accounting Technology And Bookkeeping
College of Western Idaho
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