Annelle Lacy
MS
Summary
Accomplished Bar Manager with a proven track record at Downtown Daiquiri and Pizza, enhancing customer satisfaction and exceeding sales goals through expert staff management and superior customer service. Skilled in inventory control and conflict resolution, I excel in high-stress environments, boosting efficiency and profitability with a blend of strong communication and suggestive selling techniques.
Overview
10
10
years of professional experience
Work History
Lead Bartender
Another Broken Egg Cafe
2022.09 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Bar Manager
Downtown Daiquiri and Pizza
2023.02 - 2024.07
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Bartender Trainer
CHAR Restaurant
2017.12 - 2022.09
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Collaborated with management to set financial goals for the bar department, developing strategies to optimize profits without compromising quality or service standards.
Customer Service Representative
Xerox Business Solutions
2014.04 - 2017.10
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
J. J McClain High School
Lexington, MS05.2012
Associate of Applied Science - General Studies
Hinds Community College
Jackson05.2019
Associate of Science - Nursing
Hinds Community College
Jackson, MS05.2026
Skills
- Customer Service
- Staff Management
- Suggestive Selling
- Inventory
- Superior customer service
- Basic accounting
- Customer service expertise
- Clear and effective communication
- Sales expertise
Timeline
Bar Manager
Downtown Daiquiri and Pizza
2023.02 - 2024.07
Lead Bartender
Another Broken Egg Cafe
2022.09 - Current
Bartender Trainer
CHAR Restaurant
2017.12 - 2022.09
Customer Service Representative
Xerox Business Solutions
2014.04 - 2017.10
High School Diploma -
J. J McClain High School
Associate of Applied Science - General Studies
Hinds Community College
Associate of Science - Nursing
Hinds Community College
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