Annelle Lacy
MS
Summary
Accomplished Bar Manager with a proven track record at Downtown Daiquiri and Pizza, enhancing customer satisfaction and exceeding sales goals through expert staff management and superior customer service. Skilled in inventory control and conflict resolution, I excel in high-stress environments, boosting efficiency and profitability with a blend of strong communication and suggestive selling techniques.
Overview
10
10
years of professional experience
Work History
Lead Bartender
Another Broken Egg Cafe
Ridgeland, MS
09.2022 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Bar Manager
Downtown Daiquiri and Pizza
Jackson, MS
02.2023 - 07.2024
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Bartender Trainer
CHAR Restaurant
Jackson, MS
12.2017 - 09.2022
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
- Collaborated with management to set financial goals for the bar department, developing strategies to optimize profits without compromising quality or service standards.
Customer Service Representative
Xerox Business Solutions
Jackson, MS
04.2014 - 10.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
J. J McClain High School
Lexington, MS05.2012
Associate of Applied Science - General Studies
Hinds Community College
Jackson05.2019
Associate of Science - Nursing
Hinds Community College
Jackson, MS05.2026
Skills
- Customer Service
- Staff Management
- Suggestive Selling
- Inventory
- Superior customer service
- Basic accounting
- Customer service expertise
- Clear and effective communication
- Sales expertise
Timeline
Bar Manager
Downtown Daiquiri and Pizza
02.2023 - 07.2024
Lead Bartender
Another Broken Egg Cafe
09.2022 - Current
Bartender Trainer
CHAR Restaurant
12.2017 - 09.2022
Customer Service Representative
Xerox Business Solutions
04.2014 - 10.2017
High School Diploma -
J. J McClain High School
Associate of Applied Science - General Studies
Hinds Community College
Associate of Science - Nursing
Hinds Community College