Anne Marie Gonzalez
Summary
Organized Events Manager experienced in coordinating and executing large- and small-scale events. Adept at building rapport with partner teams and client to foster seamless collaboration and execute exceptional event experiences.
Overview
8
8
years of professional experience
Work History
EVENT MANAGER
Maritz Global Events at Google
Sunnyvale, CA
11.2022 - Current
- Organized venues, budgets, guest lists, catering and event timelines.
- Met with clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Conferred with customers to gather event requirements and explore opportunities.
EVENT SERVICE SPECIALIST
Maritz Global Events at Google
Sunnyvale, CA
09.2021 - 11.2022
- Manages all onsite logistics for assigned program/event: transportation, registration, hospitality desk, catering, facilities, activities, technology and executive/VIP handling.
- Ensures overall attendee and guest experience is exceptional by demonstrating a high level of customer service.
- Responsible for regularly maintaining and auditing assigned internal event space.
FACILITIES COORDINATOR
Cushman and Wakefield
St. Louis, MO
05.2021 - 08.2021
- Provide excellent customer service to customers through phone and email conversations.
- Work successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Handle all delegated tasks, including opening work orders and reaching out to the appropriate vendor for routine maintenance and disaster situations.
- Maintain thorough communication with vendors and clients achieving the common goal.
CLAIMS SPECIALIST - CALL CENTER
Contract position Robert Half - State of Missouri
Remote, MO
12.2020 - 05.2021
- Provide excellent service and attention to claimants answering 25-30 phone calls per day.
- Improve operations by working with team members and claimants to find workable solutions.
- Resolve interpersonal conflicts by listening, finding common ground and building relationships.
- Research and analyze data to update claimants on the status of their claim.
- Effectively process customer requests and inquiries in accordance with DES policies and procedures including utilizing the Language Line process to serve non-English speaking customers.
REGISTRATION SPECIALIST
Maritz Travel-A Global Events Company
Fenton, MO
03.2019 - 11.2020
- Communicated daily with trip attendees, providing destination information, incentive trip guidelines, and program information.
- Personally managed and oversaw over sixteen domestic and international incentive travel trips.
- Established and maintained open lines of communication with numerous hotels and suppliers; problem solving when needed.
- Organized hotel and other accommodations for thousands of attendees per trip.
- Managed and sorted team Outlook email box daily; averaging one hundred emails per day.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Traveled to hotels as an on-site contact, working as a liaison between the guest and hotel.
BARISTA TRAINER/BARISTA
Starbucks
St. Louis, MO
07.2016 - 02.2019
- Opened the store and ensured facility preparedness.
- Interacted extensively with customers to ensure consumer satisfaction and upselling to exceed monthly sales quotas.
- Contributed to second highest customer connection score in the district.
- Provided individualized instruction to match personal strengths, background and learning style of each employee.
- Taught teams of new hires how to make latest drinks and correctly perform new procedures.
Education
Associate of Arts - General Studies
Saint Louis Community College
2011
Communications And French, DePaul University
Skills
- Google Suite
- Team player
- Attention to detail
- Project management
- Leadership
- Solutions-oriented
- Effective verbal and written communication
- "White Glove" customer service
- Highly organized
- Travel administration
- Meeting planning
Activities and Honors
- Member, Phi Theta Kappa Honor Society
- STLCC-Meramec Women's Soccer Team
- Academic All Conference Recipient
- DePaul Club Soccer Team
Timeline
EVENT MANAGER
Maritz Global Events at Google
11.2022 - Current
EVENT SERVICE SPECIALIST
Maritz Global Events at Google
09.2021 - 11.2022
FACILITIES COORDINATOR
Cushman and Wakefield
05.2021 - 08.2021
CLAIMS SPECIALIST - CALL CENTER
Contract position Robert Half - State of Missouri
12.2020 - 05.2021
REGISTRATION SPECIALIST
Maritz Travel-A Global Events Company
03.2019 - 11.2020
BARISTA TRAINER/BARISTA
Starbucks
07.2016 - 02.2019
Associate of Arts - General Studies
Saint Louis Community College
Communications And French, DePaul University
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