AnneMarie Martin
Roanoke,VA
Summary
Exceptional listener and communicator who effectively conveys information verbally and in writing. Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes. Computer-literate performer with extensive software proficiency covering wide variety of applications. (Microsoft Office, AS400, M5, Jabber, Oracle, Tableau, Microsoft word, Kofax, Teams, Some workforce, CRM) Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Excellent time management, organizational and multi-tasking skills. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Admin Assistant, Resource Coordinator
Trane Technologies
12.2020 - Current
- Perform general clerical duties as assigned, including but not limited to answering and directing calls, filing, data entry
- Attention to detail including recognizing and resolving documentation errors
- Help with shipping and receiving.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered customers calls for servicing their HVAC units
- Talked with technicians about jobs that were waiting to be done for the month (i.e monthly PM's)
- Talked with ASM's weekly about how jobs were going and what needed to be fixed at job sites.
Baker
Amy’s Goodies
08.2009 - Current
- Ensure that cakes are baked at proper temperatures
- Make certain that kitchen and baking equipment adheres to sanitation regulations
- Experiment with various cake flavors and icings to produce cakes and desserts that are visually appetizing
- Check food ingredients for freshness, quality, and availability
- Familiar with use of commercial mixing machines, ovens, and other large-scale baking equipment
- Volunteering
Customer Service Rep
XPO Logistics
06.2012 - 01.2019
- Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, filing, data entry and billing
- Attention to detail including recognizing and resolving documentation errors
- Assist customers via phone, email and fax with inquiries including but not limited to tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions
- Properly bill shipments pursuant to applicable tariffs and pricing agreements
- Trainer in the office as well as other service centers
- Teaching how to work shipments that are refused, damaged, and return them to the shipper.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Salem High School
Salem, VA06.1993
Skills
- Personnel Needs Assessments
- Data Communications
- Process Integration
- Communications Strategies
- Corrective Actions
- Research and Analysis
- Personnel Scheduling
- Administrative Procedures
- Troubleshooting Issues
- Purchase Orders
- Expense Reports
- Accounts Payable and Accounts Receivable
- Inventory Oversight
Volunteer Work and Hobbies
I am active with our community with going to the Food Bank and boxing food for seniors
I work with Junior Achievement when they are needing sponsors, or helping out with kids in their entrepreneurship.
I was the coordinator for Toys for Tots for my previous job and raised money, toys and bikes for the children around our area for 4 yrs.
I love to go drag racing on weekends. I drive a 75 Chevy Nova down an 1/8 of a mile track. I am known as Mama A around the track as everyone knows if need anything they can always come to me and ask.
Timeline
Admin Assistant, Resource Coordinator
Trane Technologies
12.2020 - Current
Customer Service Rep
XPO Logistics
06.2012 - 01.2019
Baker
Amy’s Goodies
08.2009 - Current
High School Diploma -
Salem High School