Anner O Rodriguez
Hempstead,NY
Summary
Experienced banker with a strong skill set in customer service, team collaboration, and relationship building. Demonstrated ability to effectively serve and manage customer relationships across various roles, resulting in enhanced satisfaction and business growth. Proactively supervised teams to bolster productivity and deliver exceptional client service. Ready to leverage over 8 years of diverse experience in further professional endeavors.
Overview
9
9
years of professional experience
Work History
Senior Banker
Bank of America
Hewlett, NY
01.2024 - Current
- Established strong connections with clients, leading to referrals to the right partner.
- Effectively addressed diverse portfolios' banking requirements using tailored strategies based on their life goals.
- Played an active role in driving sales targets by proactively pitching new products/services to both existing and prospective clients finding the right solution.
- Delivered outstanding customer support, addressing intricate problems swiftly to uphold client satisfaction.
- Supported the onboarding of new bankers through targeted knowledge sharing and fostering their professional growth.
Relationship Banker
Bank of America
Elmont, NY
05.2022 - 01.2024
- Strengthened client relationships by providing personalized banking solutions and excellent customer service
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals chained with Life Plan and by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and connecting with the right partner leading to increased business opportunities.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Collaborated with branch team members to improve overall performance with the right behavior consistently.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
Manager on duty or shift supervisor
PLS check cashers
Freeport, NY
02.2021 - 05.2022
- Handled inbound calls, providing timely and accurate information to stakeholders
- Entered data into the system with precision, maintaining up-to-date and reliable records
- Supervised team to ensure excellent client service and daily productivity, resolving issues for optimal satisfaction
Inventory analysis
PL Development.
Westbury, NY
10.2017 - 02.2021
- Achieved precise control of stock levels through effective inventory oversight.
- Collaborated effectively with team members, enhancing overall productivity and morale
Part time Waiter
New wave seafood
Wantagh
03.2016 - 07.2020
- Serve customers efficiently, ensuring a high level of satisfaction and repeat business
- Collaborate with team members to streamline service and improve overall restaurant performance
- Develop strong customer relationships, leading to positive reviews and increased patronage
- Handle multiple tables simultaneously, demonstrating excellent multitasking and time management skills
Education
High school diploma -
JTR SPS
Honduras11.2013
Skills
- Customer Support Expertise
- Effective Team Cooperation
- Strategic Relationship Development
- Effective Multitasking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
References
Savika Jaikeran
Finacial center manager
Cel. +1 (718) 395-0477
Timeline
Senior Banker
Bank of America
01.2024 - Current
Relationship Banker
Bank of America
05.2022 - 01.2024
Manager on duty or shift supervisor
PLS check cashers
02.2021 - 05.2022
Inventory analysis
PL Development.
10.2017 - 02.2021
Part time Waiter
New wave seafood
03.2016 - 07.2020
High school diploma -
JTR SPS