Anne Rheda Wilson
Charlotte,MI
Summary
Reliable Cashier Trainer with 6.5 years of hands-on experience performing opening and closing functions, monitoring cashiers, and maintaining checkout and display areas. Proficient in POS system operations paired with in-depth knowledge of retail shrink awareness and loss-prevention initiatives. Punctual and hardworking individual skillful in directing and prioritizing all store front-end activities in a fast-paced, high-volume retail environment.
Overview
29
29
years of professional experience
Work History
Cashier Trainer
Meijer
09.2017 - Current
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Established consistency in cashier operations by creating standardized procedures and guidelines for all staff members to follow.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced cashier efficiency by developing and implementing comprehensive training programs.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
Insurance Customer Service Representative
Consolidated Insurance Agency
10.1998 - 05.2000
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Insurance Customer Service Representative
David Chapman Agency
05.1995 - 08.1998
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Responded to customer requests for products, services, and company information.
- Modified, updated and processed existing policies.
Education
High School Diploma -
Lindblom Technical HS
Chicago, ILPastoral Studies -
Rhema Bible Training College
Tulsa, OK05.2000
Skills
- Patience and Empathy
- Workplace Safety
- Cleanliness Maintenance
- Cash handling expertise
- Stress Tolerance
- Employee Motivation
- POS System proficiency
- Cashier Coaching
- Positive Attitude
- New Hire Training
- Payment Processing
Accomplishments
- Earned “Top Self Scan Cashier” award for 5.7 response time.
- Achieved Achievers Points by attaining numerous positive customer responses on Medallia.
Timeline
Cashier Trainer
Meijer
09.2017 - Current
Insurance Customer Service Representative
Consolidated Insurance Agency
10.1998 - 05.2000
Insurance Customer Service Representative
David Chapman Agency
05.1995 - 08.1998
High School Diploma -
Lindblom Technical HS
Pastoral Studies -
Rhema Bible Training College
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