Annesha Mckeithan
Fayetteville,NC
Summary
Network Provisioner experienced in WAN design, installation, disconnect and management in wholesale environments. Great technical team member with positive attitude contributing levels of expertise in network provisioning for wholesale clients and Low-bandwith circuits.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Provisioner
Sitel Inc
Fayetteville, NC
02.2021 - Current
- Utilize current knowledge of ASR web-based tools, manual order processes and the applications used by vendors for ordering services.
- Coordinate solutions with vendors and field personnel for service delivery issues.
- Provide problem management, including customer calls and problem escalation to appropriate levels, tracking and follow-up.
- Provisioning of Ethernet DS0 and DS1circuits.
- Including design and hot-cuts and hot-works
- Update and maintain client databases.
Technical Support Representative
Conduent
Blue Springs, MO
09.2018 - 01.2021
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Including IOS, and MACOS
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Education
Bachelor of Science - Information Technology And Networking
DeVry University
Downers Grove, IL11.2024
Associate of Science - Electrical, Electronics Engineering Technologies
DeVry University
Downers Grove, IL05.2023
Skills
- Prepare Orders
- Inventory Recordkeeping
- Wholesale Coordination and Support
- Voice Communications
- Leading Audits
- Unified Communications
- Information Assurance
- Production Work
- Switches and Routers
- Wide Area Network (WAN)
Certification
- Information Technology Essentials , Devry University October, 2022
Timeline
Network Provisioner
Sitel Inc
02.2021 - Current
Technical Support Representative
Conduent
09.2018 - 01.2021
Bachelor of Science - Information Technology And Networking
DeVry University
Associate of Science - Electrical, Electronics Engineering Technologies
DeVry University