Annesty Gray
Manassas,VA
Summary
Seeking to leverage background and experience to take the next career step in recruitment with a highly respected organization focused on creating strong internal teams.
A self-motivated and hard-working individual who can cope well under pressure. Proven ability to use initiative and problem-solving skills to deal with challenges and effectively handle difficult situations successfully. Detail-orientated, resourceful, and highly organized. An energetic and fast learner who is committed to excellent customer service. Reliable Food Service Worker bringing six years of experience in food preparation and customer service. Took orders and made food quickly. Knowledgeable and experienced in food handling procedures.
Overview
11
11
years of professional experience
Work History
Virtual Assistant/ Customer Service
Radiant Health Massage LLC
Woodbridge, VA
06.2023 - Current
- Greet and welcome clients in a friendly and professional manner
- Schedule and manage appointments for massage therapists
- Answer phone calls and respond to inquiries about services
- Process client payments and manage cash transactions
- Handle administrative tasks, including filing, data entry, and record-keeping
- Respond to email and online appointment requests promptly.
Clerk Assistant
Auto Connection
Manassas, VA
11.2021 - 01.2023
- Greeted customers
- Provided administrative support for sales and marketing
- Assisted with event planning and conducted market research
- Collaborated with team members to streamline administrative processes
- Ran errands and performed banking tasks
- Proficient in using communication channels such as phone, email, and social media
- Ability to work independently and collaboratively in a fast-paced environment.
Food Service Worker/ Customer Service Representative
Wegmans
Fairfax, VA
02.2015 - 06.2020
- Prepared food items according to customer orders, ensuring that all dishes were made to order and met customer specifications
- Assisted with inventory management, including tracking and ordering food supplies and ingredients
- Maintained a clean and organized kitchen, including washing dishes and sanitizing food preparation surfaces
- Perform all steps in the checkout process, including scanning and bagging items at a rate that meets store requirements, Processing accepted forms of payment and counting accurate change to ensure no overages or shortages of money
- Properly handle products, use equipment, keep accurate logs, and follow sanitation practices following food and human
- Safety guidelines and Simplification 5S procedures
- Communicate product knowledge to facilitate customer decision-making
- Consistently praised by management for the quality and timeliness of reports, attention to detail, and team-player attitude.
Crew Member/ Cashier
Moe's Southwest Grill
Loganville, GA
11.2014 - 01.2015
- Prepared food in a fast-paced environment while maintaining cleanliness and following food safety regulations
- Assisted with catering events, including setting up and breaking down event spaces, Serving food, and providing excellent customer service Stocked and replenished inventory, ensuring that all food items and supplies were readily available for use.
Sales Associate
Sears Holdings
Manassas, VA
08.2014 - 10.2014
- Assisted customers in product selection, offering tailored recommendations based on their needs
- Maintained a clean and organized sales floor, ensuring an appealing and customer-friendly environment
- Processed transactions accurately and efficiently using point-of-sale (POS) systems
- Drove the customer experience from a merchandise presentation perspective by translating corporate directives, business plans, and strategies into a sales-driving environment
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Production/ Store Associate
Goodwill Industries International, Inc.
Tucker, GA
03.2014 - 05.2014
- Sort salable from salvage material and prepare merchandise for sale
- Resolved customer issues and escalations while maintaining a positive and professional attitude to ensure customer retention and increase the rate of win-back customers
- Contains the ability to effectively structure conversations to unveil the customer’s exact needs and offer the right products and services — increasing customer loyalty and satisfaction
- Ability to analyze and optimize sales to increase profitability; accessories goal: 23% of revenue, exceeded accessories by 3%.
Volunteer/ Receptionist
DeKalb Access Resource Center
Stone Mountain, GA
09.2013 - 11.2013
- Welcomed and greeted visitors, ensuring a positive first impression by maintaining a friendly and professional demeanor
- Answered incoming calls, provided accurate information, and directed calls to the appropriate personnel
- Managed the reception area, ensuring cleanliness and organization for an inviting environment
- Assisted in scheduling appointments and coordinating meetings, demonstrating strong organizational skills and attention to detail
- Responded to inquiries from visitors, staff, and callers, providing information and resolving concerns promptly and professionally
- Supported administrative tasks, including data entry, document preparation, and filing, contributing to efficient office operations
- Collaborated with team members to ensure smooth workflow and effective organizational communication
- Handled mail and deliveries, distributing them promptly to the respective recipients
- Maintained confidentiality and handled sensitive information with discretion and integrity.
Education
Associate degree - Business Administration
Northern Virginia Community College
12.2019
High School Diploma -
Stone Mountain High School
Skills
- People-oriented with excellent verbal and written communication skills
- Cash handling and customer contact experience
- Self-motivated professional with a friendly disposition and a passion for meeting goals and exceeding expectations
- Ability to plan, prioritize, and organize multiple tasks to meet deadlines without compromising quality
- Outstanding problem-solving and analytic skills with exceptional facilitation, collaboration, and coordination abilities
- Critical thinking skills with exceptional report writing, presentation, and public speaking abilities
- Demonstrated ability to increase collaboration and cooperation and instill a team mentality among cross-functional teams
- Excellent work ethic with the ability to deliver goals independently with minimal supervision
- Committed to professional development, willing and able to complete specialized training as required
- Critical Thinking
- Multitasking
- Cash deposit preparation
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Adaptability
- Reliability
- Organizational Skills
- Decision-Making
Achievements And Recognition
- Recognized for consistently delivering exceptional customer service and receiving positive feedback from visitors and staff.
- Received appreciation for maintaining a welcoming and organized reception area.
- Successfully managed multiple tasks simultaneously, demonstrating strong multitasking and time management abilities.
Area Of Expertise
- Inventory Control
- Time Management
- Performance Management
- Workflow Management
- Customer Satisfaction
- Payment Services
- Team Building/Integration
- Microsoft Office Suite
- Budget Management
References
References available upon request.
Timeline
Virtual Assistant/ Customer Service
Radiant Health Massage LLC
06.2023 - Current
Clerk Assistant
Auto Connection
11.2021 - 01.2023
Food Service Worker/ Customer Service Representative
Wegmans
02.2015 - 06.2020
Crew Member/ Cashier
Moe's Southwest Grill
11.2014 - 01.2015
Sales Associate
Sears Holdings
08.2014 - 10.2014
Production/ Store Associate
Goodwill Industries International, Inc.
03.2014 - 05.2014
Volunteer/ Receptionist
DeKalb Access Resource Center
09.2013 - 11.2013
Associate degree - Business Administration
Northern Virginia Community College
High School Diploma -
Stone Mountain High School
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