Anneth Forbes-Brown
Lakeland,FL
Summary
Customer service oriented professional with 5+ years of healthcare industry experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Capable of facilitating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality. Certifications: American Heart Association CPR. Team player who performs at high levels of productivity in fast-paced environments without missing a deadline. Builds trust and respect by consistently meeting and exceeding expectations. Follows directions, procedures, and guidelines to ensure consistent quality. Microsoft Office Applications - MS Excel and MS Word.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medication Technician
Ansley Parke at Oak Bridge
Lakeland, FL
01.2020 - Current
- Care for elderly patients and ensure that they have what they need for maintaining comfort.
- Support patients with medications.
- Assist with showers when needed and respect and protect patient privacy and confidentiality.
- Reordered medication to maintain adequate supply.
- Reviewed patient progress to document effects of any prescribed medication.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Monitored patient responses to medication to report adverse reactions quickly.
Home Health Aide
Comfort Keepers
Lakeland, FL
09.2023 - 01.2024
- Care for elderly patients and ensure that they have what they need for maintaining comfort.
- Support patients with medication reminders and help with meal preparations.
- Assist with showers when needed and respect and protect patient privacy and confidentiality.
Medication Technician
Lake Gibs on Village
Lakeland, FL
08.2022 - 04.2023
- Administering medication to patients in various healthcare settings.
- Preparing and administering correct dosages of medication.
- Monitoring patients for adverse reactions and documenting medication administration.
- Identifying medication interactions, reporting errors, filling orders, and maintaining inventory.
- Verifying patient identity, administering prescribed medications, and maintaining records.
Customer Service Representative
Lighthouse Works
Orlando, FL
07.2021 - 11.2022
- Assisted Department of Children and Families applicants with various resource applications.
- Scheduled re-certification interviews and appointments at in-office facilities.
- Updated applications with client's personal information to ensure accuracy of processing.
Customer Service Representative
Crystal springs Water
Lakeland, FL
12.2020 - 03.2022
- Assisting clients via inbound and outbound calls with concerns or questions about recent orders.
- Placed merchandise orders for commercial and private clients and scheduled delivery in a timely manner.
- Updated sensitive account information to ensure profile accuracy.
Visiting Nurse Association
Tampa, FL
03.2019 - 08.2021
Bayada Home Care
Brandon, FL
03.2019 - 04.2021
Home Health Aide (Part Time)
Sona's Home Health
Winter Haven, FL
09.2018 - 03.2021
- Provide in-home personal care services based on established care plans.
- Assist with activities of daily living - mobility, personal hygiene, and feeding.
- Keep household clean and organized, provide medication reminders, and prepare and serve meals.
Billing Representative
Chiropractic Health Center
Lakeland, FL
03.2020 - 12.2020
- Offer support and resolution for customers with billing disputes, or other financial inquiries.
- File paperwork and ensure patient confidentiality.
- Follow applicable federal and state laws.
Home Health Aide
Home Helpers
Brandon, FL
10.2018 - 07.2019
- Worked solely in office from 01/2019 - 04/2019, scheduled appointments, updated notes, and filed paperwork.
- Cared for patients, provided medication reminders, helped with meal preparation, and took to doctor appointments.
- Respected patient privacy and maintained confidentiality.
Home Health Aide
ComFor Care Home Care
Tampa, FL
09.2017 - 10.2018
- Cared for patients and maintained a safe, secure, and healthy environment.
- Assisted with feeding, mobility, personal hygiene, and other activities of daily living.
- Handled light housekeeping duties, prepared meals, and ran errands.
Home Health Aide
Optimal Wellness Home Care
Tampa, FL
08.2016 - 09.2017
- Cared for patients and maintained a safe, secure, and healthy environment.
- Assisted with feeding, mobility, personal hygiene, and other activities of daily living.
- Handled light housekeeping duties, prepared meals, and ran errands.
Telecommunications Operator / Customer Service Representative - Call Center
GC Service
Lakeland, FL
05.2016 - 09.2016
- Placed outbound calls to Verizon customers to collect payments over the phone and set up payment plans.
- Handled inbound and outbound calls and updated customer accounts.
- Documented activity in a clear and accurate manner.
Full Time Homemaker
Stay at Home Parent
Lakeland, FL
11.2015 - 04.2016
- Ensured household duties were completed and managed household budget.
- Coordinated medical care, meals, and social activities.
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely.
Home Health Aide
Interim Healthcare
Orlando, FL
03.2014 - 10.2015
- Gave assistance to residents with activities of daily living - personal hygiene and mobility.
- Provided in-home care to elderly patients and prepared meals.
- Helped with medication reminders and ensured patient safety and comfort.
Education
Associate of Science Degree - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
Tampa, FL03.2020
Bella Vista CNA Training
Lakeland, FL12.2014
Skills
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Patient Registration
- Medical Laws and Ethics
- Greenway Prime Suite EHR
- HIPAA Compliance
- Medical Transcription
- Office Accounting
- Anatomy and Physiology
- ICD-10
- CMS1500 Claim Form
- Medical Records Management
- Medicare
- Medicaid
Certification
- Medication Technician
- CPR
- Home Health Aide
- CNA Certificate
Timeline
Home Health Aide
Comfort Keepers
09.2023 - 01.2024
Medication Technician
Lake Gibs on Village
08.2022 - 04.2023
Customer Service Representative
Lighthouse Works
07.2021 - 11.2022
Customer Service Representative
Crystal springs Water
12.2020 - 03.2022
Billing Representative
Chiropractic Health Center
03.2020 - 12.2020
Medication Technician
Ansley Parke at Oak Bridge
01.2020 - Current
Visiting Nurse Association
03.2019 - 08.2021
Bayada Home Care
03.2019 - 04.2021
Home Health Aide
Home Helpers
10.2018 - 07.2019
Home Health Aide (Part Time)
Sona's Home Health
09.2018 - 03.2021
Home Health Aide
ComFor Care Home Care
09.2017 - 10.2018
Home Health Aide
Optimal Wellness Home Care
08.2016 - 09.2017
Telecommunications Operator / Customer Service Representative - Call Center
GC Service
05.2016 - 09.2016
Full Time Homemaker
Stay at Home Parent
11.2015 - 04.2016
Home Health Aide
Interim Healthcare
03.2014 - 10.2015
Associate of Science Degree - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
Bella Vista CNA Training