Victoria Sonde Gueh
Des Moines,IA
Summary
Customer Service Focused Professional with 6+ years of healthcare experience. able to provide support in a medical office to include scheduling patient appointment , functioning as receptionist and organizing and gathering materials
- Ultimate Medical Academy- HIPAA Essentials for Healthcare professionals Certificate
- Customer service skill necessary to communicate effectively with patients and healthcare providers
- attention to detail needed to maintain high levels of Accuracy
- Work as part of a team and maintain a profession and positive work environment
- Effective Problem solver able to assess situation and identify solutions
- Certified in CPR and First Aid
- Communication Platform -zoom
- Microsoft office Application - Word, Excell and Power point./ Type 60 wpm
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
3
3
years of professional experience
Work History
Medication Aide
Morningstar Senior Living
06.2021 - Current
- Interacted kindly with patients and families and displayed a positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Administered psychotropic medications and anxiety education to patients to provide mental health care.
- Monitored patient responses to medication to report adverse reactions quickly.
- Document observation, Incidents, and Activities.
- Abide by HIPAA Guideline to safeguard private information
- Administered medications to patients and remained vigilant for negative side effects
- Reviewed patient progress to document effects of any prescribed medication
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing
- Administered prescribed drugs to high-volume patient caseload
- Reviewed medication orders for accuracy and completeness before administering medication
- Assisted in maintaining conducive environment for residents by adhering to infection control policies
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm
Home Health Aide
Edencrest At Siena Hill
02.2021 - 06.2021
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Scheduled and coordinated medical appointments.
- Developed individual care plans for clients based on specific needs.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
- Developed individual care plans for clients based on specific needs
- Supported families through difficult times by offering emotional support and education on important care tasks
- Researched and recommended community resources to meet clients' needs
- Utilized universal precautions and infection control principles in all aspects of care
- Improved patients' comfort with massage and application of topical treatments
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status
- Assisted with end-of-life care
- Assisted disabled clients to support independence and well-being
- Completed entries in log books, journals, and care plans to accurately document and report patient progress
- Documented vital statistics and coordinated with health care providers
- Transported clients for medical and personal outings
- Developed rapport to create safe and trusting environment for care
- Communicated regularly with clients' families to provide updates on health and wellbeing
Home Health Aide
Johnny Senior Living
02.2020 - 11.2020
- Maintained A Safe. secure, and healthy environment
- Assisted with Activities of daily living - personal hygiene, mobility, and feeding
- Handled light housekeeping duties, prepared meals, and ran errands
- Documented patient condition and activities and any changes to the patient care plan
- Ensured Confidentiality and privacy standards of protected health information
Education
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
Clearwater, FL04.2023
No Degree - Nurse Aide Training Program
Signature Healthcare
Waukee, IA07.2018
High School Diploma -
Life Skills Center Of Arizona
Phoenix, AZ06.2015
Skills
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient processing
- Patient Registration
- Medical Records Management
- Check in check out
- Data Entry
- Release of information
- HIPAA Compliance
- Medical Laws and Ethics
- CMS 1500 Claim form
- Billing Cycle
- Claims Appeal process
- Medical Billing Knowledge
- Third party Billing
- Medicare
- Medicaid
- HMO
- PPO
- Basic coding Skill for ICD-10 & CPT
- Insurance Verification
- Anatomy & Physiology
Additional Information
- Senior Helper- Des Moines IA/ Home Health Aide- 08/2019-02/2022
- Wesley Life - west Des Moines IA/ Home Health Aide- 06/2019-082019
- Link Associate- West Des Moines IA / Developmental Instructor 11/2015-11/2018
Timeline
Medication Aide
Morningstar Senior Living
06.2021 - Current
Home Health Aide
Edencrest At Siena Hill
02.2021 - 06.2021
Home Health Aide
Johnny Senior Living
02.2020 - 11.2020
Associate of Science - Medical Administrative Assistant
Ultimate Medical Academy - Clearwater
No Degree - Nurse Aide Training Program
Signature Healthcare
High School Diploma -
Life Skills Center Of Arizona
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