Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

NATANYA ALLEN

Avon Park,FL

Summary

Patient service oriented professional with healthcare industry experience able to coordinate the medical office administrative and clerical duties to ensure effective patient services and optimal levels of patient volume and flow. Follows policies, procedures and guidelines to ensure consistent quality and maintains and safeguards patient privacy. Communicates in a clear and concise manner to ensure satisfactory customer service Strong phone, written, verbal and interpersonal communication skills Self-starter that manages time and priorities in multi-task environments Effective problem solver, able to assess situation and identify solutions Ultimate Medical Academy | HIPAA Essentials for Healthcare Professionals Certificate Proficient in EMR Systems, MS Office | MS Word | MS PowerPoint | MS Excel |MS Outlook | 35 WPM

Healthcare professional with robust background in delivering high-quality patient care in home settings. Adept at fostering supportive environment and ensuring patient comfort. Known for collaborative teamwork and adaptability to changing care requirements. Proficient in patient care, medication management, and emotional support.

Experienced with providing compassionate care and support to clients. Utilizes effective communication and empathy to enhance patient comfort and trust. Knowledge of managing daily living activities, medication administration, and patient safety protocols.

Professional caregiver with solid experience providing compassionate and efficient in-home support. Skilled in medication management, personal care, and patient mobility, ensuring optimal comfort and safety. Strong collaborator, adaptable to changing needs, and consistently reliable in delivering high-quality care.

Home Health Aide with background working with community healthcare organizations, delivering support to practitioners and patients. Provides clinical and administrative assistance, primary healthcare, and emergency response services. Passionate about educating patients on maintaining healthy lifestyles.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Home Health Aide

Better Hands Home Care LLC
04.2022 - Current
  • Provided compassionate personal care and assistance with daily living activities for diverse client needs.
  • Monitored vital signs and reported changes in patient conditions to healthcare professionals promptly.
  • Developed individualized care plans in collaboration with clients, families, and medical staff to enhance quality of life.
  • Assisted clients with mobility and physical exercises to promote independence and overall health improvement.
  • Trained new aides on best practices for patient care, safety protocols, and effective communication techniques.
  • Implemented safety measures to prevent accidents and ensure a secure environment for clients at home.
  • Coordinated transportation for medical appointments, facilitating timely access to necessary healthcare services.
  • Maintained accurate documentation of client progress and care provided, ensuring compliance with regulatory standards.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.

Resident Services Specialist

The Palms of Sebring | Golf Course
12.2018 - 08.2020
  • Provide a variety of services and duties including ambulation, sanitation, infection control & cleanliness
  • Under RN and CNA supervision, assisted with day to day needs of residents
  • Maintain and assures customer privacy and confidentiality
  • Follow required safety operating procedures and adhere to company regulations

Resident Care Assistant

Florida Institute for Neurologic Rehabilitation, Inc.
07.2017 - 11.2018
  • Exhibited sensitivity and warmth and promoted a concern for the rights of residents
  • Mediated conflicts, worked to resolve problems and documented services provided
  • Monitored resident behavioral activity and prescription intake and offered mental and emotional stimulation
  • Provided high level of customer service to patient by using positive communication techniques
  • Supported residential activities and functions through active planning and participation

Assistant Manager / Customer Service Associate

McDonald’s | Quick Service Restaurant
08.2014 - 12.2017
  • Recruited, hired and trained new hires, received inventory and stocked merchandise
  • Performed a multitude of tasks including food production and serving customers at the cash register
  • Operated cash register, accepted payments, and made accurate change
  • Ensured accuracy of cash drawer and kept work area clean and organized
  • Worked in a team environment & communicated effectively with co-managers, customers & employees

Education

Associate of Science Degree - Health Sciences – Medical Administrative Assistant

Ultimate Medical Academy
01.2020

Avon Park High School
Avon Park, FL
03-2010

Skills

  • Medical Administrative Assistant
  • Medical Terminology
  • Medical Transcription
  • Patient Processing
  • Patient Registration
  • Medical Records Management
  • Check In
  • Check Out
  • Data Entry
  • Release of Information
  • HIPAA Compliance
  • Medical Laws & Ethics
  • CMS1500 Claim Form
  • Billing Cycle
  • Claims Appeal Process
  • Medical Billing Knowledge
  • Third Party Billing
  • Medicare
  • Medicaid
  • HMO
  • PPO
  • Basic Coding Skills for ICD-10 & CPT
  • Insurance Verification
  • Anatomy & Physiology
  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Bathing assistance
  • Housekeeping
  • Dressing assistance
  • Light housekeeping
  • First aid and safety
  • Mobility support
  • Care plan management
  • Recording vital signs
  • Client documentation
  • Documentation
  • Behavioral support
  • Home safety assessments
  • Patient transportation
  • Wound care
  • Care plan assessment
  • Interpersonal communication
  • Patient transport
  • Behavioral management
  • Medication organization
  • Care plan adherence
  • Medication administration
  • Behavior redirection
  • Schedule management
  • Patient advocacy
  • Medical charting
  • Progress documentation
  • [State] Driver's license
  • Patient education
  • Emotional support
  • Safety procedures
  • Infection control
  • Bedside care
  • Pain management
  • Respiratory care
  • Patient lifting techniques
  • Nutritional meal preparation
  • Specialized dietary needs
  • Medical terminology and equipment
  • Family caregiver education

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20 staff members.
  • Resolved product issue through consumer testing.

Certification

  • HCA - Home Care Aide

Languages

English
Full Professional

Timeline

Home Health Aide

Better Hands Home Care LLC
04.2022 - Current

Resident Services Specialist

The Palms of Sebring | Golf Course
12.2018 - 08.2020

Resident Care Assistant

Florida Institute for Neurologic Rehabilitation, Inc.
07.2017 - 11.2018

Assistant Manager / Customer Service Associate

McDonald’s | Quick Service Restaurant
08.2014 - 12.2017

Associate of Science Degree - Health Sciences – Medical Administrative Assistant

Ultimate Medical Academy

Avon Park High School
NATANYA ALLEN