Annethe Ventura
Calhoun,GA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Teller
North GA National Bank
06.2024 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Member Service Representative/loan Officer/teller
Family Savings
01.2021 - 01.2024
- Managed cash transactions, balanced accounts, and provided exceptional customer service
- Streamlined processes, reducing wait times and enhancing client satisfaction
- Optimized cash handling procedures, reducing transaction times and enhancing customer satisfaction
- Implemented new account balancing techniques for improved accuracy
- Mentored new tellers, sharing best practices for customer interaction and transaction processing
- Assisted in resolving escalated issues, ensuring positive outcomes for clients
- Streamlined cash handling processes, reducing transaction times and boosting client satisfaction
- Implemented innovative account balancing techniques for enhanced accuracy
- Analyzed cash handling procedures to identify inefficiencies, implementing streamlined processes that significantly reduced transaction times
- Opened regular checking accounts and business accounts
- Printed debit cards/credit cards/stop payments
- Handed new account reports to make sure they were within compliance
- Handled money
- Streamlined account opening processes for both individual and business clients, enhancing customer satisfaction and operational efficiency
- Executed precise financial transactions, including wire transfers and stop payments, maintaining accuracy in high-pressure situations
- Coordinated with compliance team to review new account reports, ensuring adherence to banking regulations and internal policies
- Analyzed loan applications for personal, auto, and credit card products, ensuring thorough risk assessment and compliance with lending regulations
Teller
Bank OZK
01.2018 - 01.2021
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Maintained accurate records of customer transactions in line with bank procedures.
Receptionist
State Farm
01.2016 - 01.2018
- Scanned and filed important documents managed high-volume phone inquiries, fostering positive client relationships
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Bilingual
- Customer service
- Professionalism and courtesy
- Patience and empathy
Timeline
Teller
North GA National Bank
06.2024 - Current
Member Service Representative/loan Officer/teller
Family Savings
01.2021 - 01.2024
Teller
Bank OZK
01.2018 - 01.2021
Receptionist
State Farm
01.2016 - 01.2018